Gregory Williams
New York,NY
Summary
Dynamic professional with a track record of engaging diverse clientele and enhancing service delivery. Proven expertise in supervising operations and training staff to optimize customer satisfaction while building strong relationships in both retail and educational settings.
Overview
9
9
years of professional experience
Work History
Client Service Coordinator
Rockefeller Group International Inc.
New York, NY
06.2026 - Current
- Coordinated client communications, ensuring timely resolution of service requests and account inquiries.
- Managed recurring reporting, tracking updates, and document accuracy across multiple client records.
- Partnered with internal teams to streamline workflow handoffs and improve service response consistency.
- Maintained detailed CRM entries, supporting data integrity and audit-ready client files.
Front Desk Supervisor
Fitness Factory
New York, NY
10.2025 - 06.2026
- Supervised front desk operations and ensured efficient member check-in processes.
- Monitored front desk staff to ensure delivery of high-quality customer service.
- Trained new front desk associates on customer service protocols and systems to improve team effectiveness.
- Assisted members with inquiries, resolved issues, and promoted facility services to enhance member satisfaction.
Stylist
Mejuri
New York, NY
06.2024 - 12.2024
- Translated inspiration into action by solving customer styling needs.
- Engaged clients through personalized interactions to enhance relationships.
- Enhanced customer experiences with tailored sales support.
- Guided customers in store navigation, sales completion, and return processes.
- Resolved customer concerns through effective communication and conflict management.
Tutor/Counselor
New York Edge
New York, NY
10.2019 - 06.2022
- Tutored diverse groups of students to strengthen subject
- Comprehension, boost confidence and build important learning skills.
- Motivated students to engage in learning and study habits, enhancing self-confidence and minimizing fear of failure.
- Collaborated with students to complete homework assignments, identify skills gaps, and address weaknesses.
Youth Program Assistant
New Yorkers Against Gun Violence
New York, NY
02.2018 - 09.2019
- Fostered a safe, engaging atmosphere for children and teens during special programs at New Yorkers Against Gun Violence.
- Cultivated partnerships with community organizations and agencies to enhance program resources and outreach.
Education
Associate of Arts -
BMCC
New York, NY 08.2025 -
Skills
- Organized
- Professionalism
- Verbal Communication
- Cooperative
- Adaptable
- Driven
- Communication
- Positive rapport
- Curriculum development
- Conflict resolution
Timeline
Client Service Coordinator
Rockefeller Group International Inc.
06.2026 - Current
Front Desk Supervisor
Fitness Factory
10.2025 - 06.2026
Associate of Arts -
BMCC
08.2025 -
Stylist
Mejuri
06.2024 - 12.2024
Tutor/Counselor
New York Edge
10.2019 - 06.2022
Youth Program Assistant
New Yorkers Against Gun Violence
02.2018 - 09.2019