Gregory Lawton
Glendale,United States
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
In-Home Childcare Provider
Back to Dignity-Pheonix
Phoenix, AZ
09.2025 - Current
- Fostered nurturing environment for children, promoting emotional and social development.
- Developed and implemented age-appropriate educational activities to enhance cognitive skills.
- Coordinated daily schedules, ensuring consistency in routines and activities.
- Monitored children's behavior to maintain safety and address any conflicts effectively.
- Communicated regularly with parents regarding child progress and developmental needs.
- Initiated strategies to improve children's engagement through interactive learning techniques.
- Collaborated with multidisciplinary teams to provide holistic support for children's well-being.
- Developed strong relationships with families, resulting in high levels of trust and confidence in childcare services provided.
- Worked with parents one-on-one to address individual needs of children in care.
- Prepared tasty, nutritious meals for children.
- Maintained safe environment by keeping watchful eye on children.
Housekeeper
Self Employed Services
Glendale, AZ
08.2019 - Current
- Maintained cleanliness and organization in guest rooms, ensuring high standards of hygiene and comfort.
- Operated cleaning equipment efficiently to achieve optimal results in various facility areas.
- Developed customized cleaning plans based on specific client requests, showcasing attention to detail and adaptability.
- Assisted in inventory management of cleaning supplies, ensuring adequate stock levels for uninterrupted operations.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
Foster Parent
Child Protective Services
Glendale, AZ
06.2020 - 01.2025
- Provided emotional support and guidance to youth in foster care, fostering a safe environment.
- Developed individualized care plans to address specific needs and promote well-being of children.
- Coordinated with social workers and therapists to ensure comprehensive care for each child.
- Implemented behavioral management techniques to encourage positive development and social skills.
- Monitored daily activities and progress, documenting key observations for case reviews.
- Advocated for children's needs during meetings with legal guardians, ensuring their voices were heard.
- Maintained open communication with caseworkers and support teams to ensure that the needs of each child were being met effectively.
- Managed daily routines and schedules, fostering consistency and stability in the lives of foster children.
- Participated in ongoing training opportunities to stay current on best practices in foster care provision.
- Reduced problem behaviors with positive reinforcement and supportive techniques.
- Established clear boundaries within the home environment that promoted respect for themselves and others.
- Assisted foster children with completing homework assignments and improving their overall academic performance.
- Assisted children through recovery from difficult home or school situations.
- Enhanced the well-being of foster children by providing a safe, nurturing environment and addressing emotional, social, and educational needs.
Sales Associate
Johnston and Murphy-San Antonio, TX
San Antonio, TX
12.2018 - 07.2019
- Delivered exceptional customer service to enhance shopping experiences and drive sales.
- Assisted in inventory management to ensure optimal stock levels and product availability.
- Executed daily visual merchandising strategies to maintain appealing store displays.
- Developed product knowledge to effectively promote features and benefits to customers.
- Collaborated with management on promotional events to increase foot traffic and sales volume.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Host
Wingstop-San Antonio, TX
San Antonio, TX
06.2018 - 12.2018
- Answering phones, placing orders, clean
- Managed cash register operations, ensuring accurate cash handling and balancing.
- Assisted customers with inquiries and product selections to enhance shopping experience.
- Maintained store cleanliness and organization to promote a welcoming environment.
- Resolved customer complaints promptly, fostering loyalty and satisfaction.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
Central Checkout Specialist
HEB-San Antonio, TX
San Antonio, TX
12.2014 - 02.2018
- Monitored cash handling procedures to maintain accuracy and compliance with company policies.
- Analyzed customer feedback to identify areas for improvement within the checkout experience.
- Led initiatives to optimize workflow at central checkout, resulting in improved team performance and morale.
- Assisted customers with product inquiries while maintaining a professional demeanor and upholding company standards.
- Adhered to company loss prevention guidelines by properly identifying counterfeit bills or other forms of fraudulent payment.
- Maximized productivity by multitasking and managing time well, ensuring that all tasks were completed efficiently and effectively.
- Facilitated smooth transitions between shifts by effectively communicating pertinent information to incoming coworkers about ongoing tasks or outstanding issues requiring resolution.
- Conducted daily reconciliation of cash drawers, accurately tracking revenue and minimizing financial discrepancies.
- Enhanced customer satisfaction by providing prompt and courteous service at the central checkout counter.
- Maintained a clean and organized workspace at all times, contributing to an overall positive shopping environment for customers.
- Diligently verified age-restricted products such as tobacco or alcohol purchases were compliant with local laws before completing transactions.
- Reduced discrepancies in cash handling with meticulous attention to detail during transactions.
- Managed high-volume transaction periods effectively by prioritizing tasks and working efficiently under pressure.
- Trained new team members on company policies, procedures, and register operations, ensuring consistent performance across the team.
- Provided exceptional customer service through active listening, addressing concerns promptly, and offering solutions that satisfied both the customer and company needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Cleaning Crew
Mike-Taylor Cleaning Co.-Flagstaff, AZ
Flagstaff, AZ
05.2010 - 01.2013
- Maintained cleanliness and sanitation standards in residential and commercial properties.
- Operated cleaning equipment, including vacuums, floor scrubbers, and pressure washers.
- Ensured compliance with safety protocols and proper handling of cleaning chemicals.
- Trained new crew members on effective cleaning techniques and company policies.
- Conducted inspections to identify areas needing attention and addressed concerns promptly.
- Collaborated with team members to execute large-scale cleaning projects successfully.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Used time management and efficient cleaning methods to meet deadlines.
- Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
- Emptied trashcans and transported waste to collection areas.
- Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
- Developed strong relationships with clients, providing prompt communication and updates on the progress of cleaning tasks, ensuring their satisfaction.
- Increased customer satisfaction by providing exceptional service and exceeding expectations in cleanliness.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Used cleaners and squeegees to clean windows, glass partitions and mirrors.
- Adapted quickly to various workplace settings, including commercial spaces, offices, and residential properties as required by clients'' needs.
- Consistently met deadlines for daily cleaning projects, contributing to operational efficiency within the organization.
Pharmacy Technician Trainee
Walmart-Goodyear, AZ
Goodyear, AZ
01.2009 - 02.2010
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Maintained inventory levels by organizing and restocking medications as needed.
- Processed customer transactions using pharmacy management software to ensure accuracy.
- Educated patients on medication usage, side effects, and adherence strategies.
- Collaborated with healthcare professionals to resolve prescription-related issues promptly.
- Implemented safety protocols to maintain a clean and compliant pharmacy environment.
- Monitored expiration dates of medications to ensure product safety and compliance.
- Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
- Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Demonstrated adaptability in quickly learning new technology platforms, enhancing overall productivity within the pharmacy setting.
- Collected co-payments or full payments from customers.
- Completed mandatory training hours, gaining valuable knowledge of pharmaceutical industry practices and procedures.
- Provided exemplary customer service while addressing patient questions or concerns regarding medications or therapy plans, fostering trust in the pharmacy''s services.
Clerk/Cashier
Blockbuster-Goodyear, AZ
Goodyear, AZ
01.2008 - 03.2009
- Cashiering, stocking and cleaning.
- Processed customer transactions efficiently using POS systems.
- Assisted customers with product inquiries and recommendations for optimal service.
- Ensured cleanliness and organization of store environment to enhance shopping experience.
- Collaborated with team members to streamline checkout procedures, improving speed of service.
- Addressed customer complaints promptly, contributing to improved satisfaction ratings.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Processed customer transactions efficiently using point-of-sale systems.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Addressed customer needs and made product recommendations to increase sales.
Barista/Cashier
IT'S A GRIND COFFEE HOUSE-Peoria, AZ
Peoria, AZ
01.2006 - 04.2007
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Operated espresso machines and brewing equipment to produce quality coffee beverages.
- Maintained cleanliness and organization of workstations to enhance efficiency.
- Assisted in inventory management, ensuring stock levels met demand for popular products.
- Created visually appealing beverage presentations to enhance customer experience.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
Education
GED -
Maricopa Community Colleges, Glendale Community College
Glendale, Arizona, AZ01-2008
Skills
- Providing product information
- Organizational skills
- Typing
- Communication skills
- Spreadsheet charts
- Experience with individuals with neurodevelopmental disorders
- Microsoft Outlook
- Customer service
- Retail math
- Customer complaint resolution
- Team management
- Phone etiquette
- Mobile devices
- Zoom
- Administrative experience within retail industry
- Experience with children
- Retail sales
- Merchandising
- Slack
- Computer literacy
- Working with people with developmental disabilities
- Microsoft Teams
- Host
- Customer communication
- Microsoft Word
- Working with families
- Time management
- Commercial Cleaning
- Windows
- Google Docs
- Attention to detail
- Leadership
- Team Building
- HIPAA
- Conflict management
- Supervising experience
- POS systems
- Customer Service Skills
- Customer inquiry handling
- Case management
- Maintaining patient confidentiality
- Food Service
- Child welfare
- Retail store experience
- Social work
- Spreadsheet data validation
- English
- First aid
- Crisis management (leadership skill)
- Microsoft Office, Excel, Powerpoint
- Cash handling
- Data entry
- Employee Engagement
Certification
- Cultutal Competency
- Article 9
- Positive Behavior Support
- Hipaa
- Incident Reporting
- Driver's License
- First Aid Certification
- CPR Certification
Languages
English
Timeline
In-Home Childcare Provider
Back to Dignity-Pheonix
09.2025 - Current
Foster Parent
Child Protective Services
06.2020 - 01.2025
Housekeeper
Self Employed Services
08.2019 - Current
Sales Associate
Johnston and Murphy-San Antonio, TX
12.2018 - 07.2019
Host
Wingstop-San Antonio, TX
06.2018 - 12.2018
Central Checkout Specialist
HEB-San Antonio, TX
12.2014 - 02.2018
Cleaning Crew
Mike-Taylor Cleaning Co.-Flagstaff, AZ
05.2010 - 01.2013
Pharmacy Technician Trainee
Walmart-Goodyear, AZ
01.2009 - 02.2010
Clerk/Cashier
Blockbuster-Goodyear, AZ
01.2008 - 03.2009
Barista/Cashier
IT'S A GRIND COFFEE HOUSE-Peoria, AZ
01.2006 - 04.2007
GED -
Maricopa Community Colleges, Glendale Community College