GREGORY WOLF SEGURA-CHANG
Houston
Summary
Well-organized, highly-motivated, with good communication skills. Empathetic and diplomatic conversational skills as well as adapting to uncertain environments. Solution-focused and results driven, anticipates problems and seeks solutions proactively, exercising initiative, sound judgment, and discretion. Calm and confident under pressure, flexible and ready to adapt, responds well to changing demands and priorities with positive attitude. Effective working independently with minimal direction while contributing to team effort and cohesion at every opportunity. Fast learner and self-teaching capabilities as well as managing tight deadlines.
Overview
10
10
years of professional experience
Work History
Merchandiser
Johnson Brothers Maverick
Houston, TX
11.2025 - Current
- Conducted regular store visits to assess merchandising effectiveness and identify areas for improvement.
- Inspected merchandise for quality and arranged proper display location on floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
Merchandiser
Republic National Distribution Company
Houston, TX
11.2024 - 11.2025
- Collaborated with sales teams to align product promotions with inventory management and supply chain logistics.
- Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Executed planograms to ensure compliance with company standards across multiple retail locations.
Driver
UBER
02.2020 - Current
- Disinfect and clean automobile following COVID-19 Uber protocols.
- Drive clients to and from locations in a safely manner.
- Help client’s storage luggage in car when needed.
- Ensured timely and safe transportation for passengers across various locations.
- Utilized navigation systems to optimize routes and reduce travel time.
- Maintained vehicle cleanliness and performed regular safety checks to uphold service standards.
- Delivered exceptional customer service by addressing passenger inquiries and concerns promptly.
- Monitored traffic patterns to adjust driving strategies for efficiency and safety.
Delivery driver
UBER EATS
02.2020 - Current
- Ensure client’s orders were taken correctly.
- Successfully deliver client’s orders in a timely manner.
- Effectively communicated with customers to ensure customer satisfaction.
- Delivered orders promptly, ensuring customer satisfaction and adherence to delivery schedules.
- Verified accuracy of all deliveries against order forms.
Server
THE MELTING POT
12.2018 - 03.2019
- Took orders in an efficient manner.
- Maintaining a clean and healthy environment for incoming guests and customers.
- Delivered exceptional dining experiences through attentive service and menu knowledge.
- Managed multiple tables effectively, prioritizing customer satisfaction and order accuracy.
- Communicated with kitchen staff to ensure timely food preparation and presentation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Sales Advisor
24HR Fitness
10.2017 - 03.2019
- Show clients and potential clients the work field and what 24HR Fitness stands for.
- Help guests acquire new memberships and personal training if needed.
- Meet the required budget by creating as many leads as possible, helping create traffic for the gym.
- Effective communication with potential leads through phone calls.
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted clients in achieving fitness goals through personalized recommendations and support.
- Maintained knowledge of current promotions and membership options to effectively communicate benefits.
- Trained new staff on sales techniques and customer engagement strategies to enhance team performance.
- Developed relationships with clients to foster loyalty and encourage repeat business through follow-ups.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Set and achieved company defined sales goals.
Cashier
TARGET
Houston, TX
06.2018 - 12.2018
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Maintain a clean environment, especially front registers and surrounding areas.
- Processed customer transactions efficiently using Point of Sale (POS) systems.
- Maintained accurate cash register operations and balanced drawers at shift end.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Enhanced store presentation by ensuring merchandise was stocked and displays were tidy.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Food Preparer
POLLO TROPICAL
11.2016 - 04.2016
- Customer greeting upon entrance.
- Product information and promotion.
- Taking orders effectively and preparing them.
- Maintaining a clean and healthy environment, especially around food storing and customer surrounded areas.
Education
High School Diploma -
Alief High School
Houston, TX01-2015
Skills
- Leadership & Management
- Bilingual: English native speaker and proficient in Spanish
- Logistics
- Meticulous Attention to Detail
- Customer service
- Outlook, Word, Excel, PowerPoint, SharePoint
- Strong listening skills
- Texas Alcohol Beverage Commission Certified
- Punctual
- Multi-tasking
- Excellent communication
- Good Telephone Etiquette
- Organization and time management
- Multitasking
- Public speaking
- Problem-solving
- Teamwork and collaboration
- Networking
Accomplishments
- 2022: Booked my hometown debut show as a DJ in Houston, TX.
- 2021: Booked my first show as a DJ in Dallas, TX.
- 2017-2019: Top-seller at 24HR Fitness
- 2018: 1st Phorm Legionnaire Ambassador – I was part of the selected few that were chosen.
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Merchandiser
Johnson Brothers Maverick
11.2025 - Current
Merchandiser
Republic National Distribution Company
11.2024 - 11.2025
Driver
UBER
02.2020 - Current
Delivery driver
UBER EATS
02.2020 - Current
Server
THE MELTING POT
12.2018 - 03.2019
Cashier
TARGET
06.2018 - 12.2018
Sales Advisor
24HR Fitness
10.2017 - 03.2019
Food Preparer
POLLO TROPICAL
11.2016 - 04.2016
High School Diploma -
Alief High School