Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gregory Aka Gigi Hicks

Winston Salem,NC

Summary

Highly motivated and detail-oriented certified coder (CS) with a strong foundation in medical terminology, anatomy, and EHR systems. Driven, dependable, hard working individual seeking to combine professional skills and medical education to secure employment within an innovative healthcare organization. Caring, compassionate and determined medical professional recognized for consistently excelling at all assigned duties seeking to turn medical education into continuation of rewarding career within a dynamic healthcare facility.

Knowledgeable medical office professional talented at correcting and resubmitting claims, preparing patient charts and reviewing health records to identify proper diagnosis codes for billing. Offers background in reviewing, analyzing and managing medical record information to obtain prior authorizations from insurance companies and ensure payment.

Hardworking professional applies official coding conventions and rules established by American Medical Association and Centers for Medicare and Medicaid Services. Confident Medical Coder adheres to data confidentiality and privacy rules in all workflows and promotes dynamic interpersonal skills.

Overview

3
3
years of professional experience

Work History

Retail Sales

optimum
01.2026 - Current
  • Complete request for special orders or contact other stores to locate desired items
  • Interact with customers, sell and upsell merchandise, answer questions regarding products, recommend, select, and help locate best product to match customer needs, and handle final sale.
  • Provide efficient and courteous customer service.
  • Work in a positive, respectful, and team-oriented manner and interact with diverse customers and staff.

Customer Service Representative

select quote
01.2024 - 01.2026
  • Documented activity in customer accounts in an accurate manner and ensured confidentiality.
  • Entered customer account data and communicated in a clear and concise manner.
  • Identified customer needs, provided resolutions to problems, and followed established procedures.
  • Interacted with customers via inbound and outbound calls to answer inquiries and to provide assistance.

Volunteer

06.2023 - 07.2023
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Assisted with special events and programs.
  • Used strong interpersonal communication skills to convey information to others.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Completed daily domestic tasks in shelters and group homes to assist people in need.
  • Provided emotional support and companionship to elderly in community homes.
  • Approached issues proactively to best meet current and future community needs.
  • Tracked service activities and outcomes against outlined plans and goals.

Education

Diploma - Medical Billing and Coding

Ultimate Medical Academy
01-2026

Skills

  • Medical Billing
  • Accounts Receivable
  • Collections
  • Co-Pay
  • Deductibles
  • Co-Insurance
  • EOBs
  • Revenue Cycle Management
  • Posting Payments
  • Government (Medicare & Medicaid)
  • Third Party Payers
  • Medical Terminology
  • Anatomy & Physiology
  • HIPAA Compliance
  • Medical Coding (ICD-10-CM
  • HCPCS
  • CPT)
  • Retail sales customer service
  • Retail sales analysis
  • Retail sales techniques
  • Anatomy
  • HIPAA compliance
  • Data entry
  • Claims processing
  • Clinical documentation
  • Medical terminology
  • Data verification
  • Inpatient records coding
  • Medical billing

Languages

French

Timeline

Retail Sales

optimum
01.2026 - Current

Customer Service Representative

select quote
01.2024 - 01.2026

Volunteer

06.2023 - 07.2023

Diploma - Medical Billing and Coding

Ultimate Medical Academy
Gregory Aka Gigi Hicks