Gregory Bolling
Aurora
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Advanced Account Advisor
WSP; USA - E-470 Public Highway Authority
2023.10 - Current
- Handled inbound calls to provide callers with product and service information, emphasize product features and benefits and generate quotes.
- Established and built relationships by educating customers about value of company products and services.
- Increased client satisfaction by promptly addressing inquiries and resolving account issues.
- Responded to customer inquiries and provided detailed account information.
- Maintained accurate records of customer accounts, payments and payment plans.
- Worked with customer to create debt repayment plan based on current financial condition.
- Established relationships with customers to encourage payment of delinquent accounts.
- Respond to inquiry by phone, e-mail, in-person, and collection law firm regarding Vehicle Registration Hold
Accounts. - Follow collection process regarding default cases as instructed by District or County Court or Public Highway
Authority.
Steel Design Estimator/Detailer
Industrial Contractors/Managers
2022.11 - 2023.07
- Using blueprints from architects or civil engineers to design accurate steel materials for fabrication to be used for construction of buildings and additional structural placements
- Using SDS/2 Estimodeling software and Revu applications for blueprint viewing
- CAD drawing applications and print systems.
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
- Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
Sales Account Manager/Inside Sales
Verizon Business Markets
2018.02 - 2022.05
- Maintain existing customer relationships by actively reviewing customer accounts and services for potential deficiencies and upgrades to current voice and data services
- Providing excellent customer service and follow up through implementation of installations
- Acquisitions and development of new business relationships through cold call introductions and discovery of business needs and patterns for growth to promote value and offer appropriate recommendations of services
- Establishing commitments from existing and new customers
- Post sales follow up and service delivery confirmation
- As well, maintaining monthly goal attainments.
Commercial Senior Building Consultant
Armstrong Steel Buildings
2017.08 - 2018.01
- Proactively calling active lead sources to gauge interest in steel building projects
- Discussing building project expectations and timelines
- Assisted in initial engineering specs of buildings and making full construction cost proposals for sale and delivery of projects.
Program Account Manager-Technology Solutions
Staples
2016.12 - 2017.08
- Proactively making outbound calls to an existing customer base for specific initiative/campaigns or based on previous purchasing activity
- Develop customer relationships and promote business partnerships through regular contact via phone or email
- Partner with B2B Account Consultants on Mid Market accounts with an emphasis on driving increased penetration and sales, while enhancing customer satisfaction and retention
- Incremental, profitable sales into existing accounts by adjusting current programs to meet customer needs.
IT QA Test Analyst
Good Sam Enterprises
2012.07 - 2016.03
- Develop and coordinate test plans thereby ensuring plans are complete and will validate testing
- Testing applications, as well as, data-drive reports and databases
- Perform final sign off as condition for production releases
- Manage testing environments for integration testing activities including regular test environment refreshing
- Knowledge of TSQL, Visual Studio 2010 and 2012
- Merging Stored Procedures and Script from development environments to production
- Effectively works with Business Customers, Developers and Business Analyst's to meet deliverable deadlines for projects.
Call Center QA Specialist
Good Sam Enterprises
2011.01 - 2012.07
- Monitor inbound and outbound call for Call Center Agents to ensure the highest quality service
- Score calls and offered continuous coaching tips on sales approach and customer service
- Worked with Training Manager to develop new techniques to train agents on products
- Assisted in development of training documentation and procedures.
Membership Sales and Service Agent
Good Sam Enterprises
2009.10 - 2011.01
- Inbound Sales and service to new and existing customer base of various products and services
- Develop and maintain customer relationships
- Provide product knowledge and conversion of customer inquiries to sales of product(s).
Account Relationship Manager
Fiserv ISS
2006.09 - 2009.03
- Develop and maintain positive business relationships with highly valued financial account advisors
- Resolved high-level issues and coordinated claim resolutions
- Processed and coordinated daily account transaction requests to ensure swift and accurate processing
- Was the liaison between the internal support departments and the client advisor.
Education
Associate of Applied Science in Engineering -
Westwood College of Technology
Denver, COSkills
- Inside and B2B Sales
- Client Relations Management
- Customer Care
- Computer Help Desk
- Strategic Thinking
- Sales strategy development
- Data Interpretation
- Account planning
Timeline
Advanced Account Advisor
WSP; USA - E-470 Public Highway Authority
2023.10 - Current
Steel Design Estimator/Detailer
Industrial Contractors/Managers
2022.11 - 2023.07
Sales Account Manager/Inside Sales
Verizon Business Markets
2018.02 - 2022.05
Commercial Senior Building Consultant
Armstrong Steel Buildings
2017.08 - 2018.01
Program Account Manager-Technology Solutions
Staples
2016.12 - 2017.08
IT QA Test Analyst
Good Sam Enterprises
2012.07 - 2016.03
Call Center QA Specialist
Good Sam Enterprises
2011.01 - 2012.07
Membership Sales and Service Agent
Good Sam Enterprises
2009.10 - 2011.01
Account Relationship Manager
Fiserv ISS
2006.09 - 2009.03
Associate of Applied Science in Engineering -
Westwood College of Technology
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