GREGORY LANE MANLEY
Summary
- Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
- Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
Server
Brendon's Catch23
05.2018 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Eddie Merlot's
Assistant General Manager
01.2015 - 05.2018
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Assistant Manager
Hooters
10.2012 - 12.2015
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
Education
No Degree - Hospitality Industry
Sullivan University
Louisville, KY05.2012
Bachelor of Science - Political Science
University of Kentucky
Lexington, KY06.2005
Skills
- Daily Specials Memorization
- Supply Restocking
- Order Management
- Food Inspection
- Quality Control
- Guest Engagement
- Safe Food Handling
- Beverage Preparation
- Sanitation
- High-Volume Dining
- Relationship Management
Timeline
Server
Brendon's Catch23
05.2018 - Current
Eddie Merlot's
Assistant General Manager
01.2015 - 05.2018
Assistant Manager
Hooters
10.2012 - 12.2015
No Degree - Hospitality Industry
Sullivan University
Bachelor of Science - Political Science
University of Kentucky
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