Greice Andrade Cardoso
Reunion,FL
Summary
With over 14 years of experience in the banking sector, I am a strategic leader passionate about high-performance team development and customer-centric solutions. My approach combines empathetic leadership, emotional intelligence, and market insight to drive results and foster lasting customer relationships. I continuously seek innovation and efficiency to ensure the sustainable success of the institution.
Overview
15
15
years of professional experience
Work History
Bank Branch General Manager
Itaú Unibanco Bank
São Paulo
10.2007 - 04.2022
- Delivered personalized financial solutions tailored to individual customer needs, including credit, investments, and banking products.
- Maintained strong relationships with high- and mid-income clients, proactively addressing concerns before they escalated.
- Led and trained teams to deliver exceptional service, ensuring swift and effective problem resolution.
- Developed targeted banking product campaigns (accounts, credit cards, and loans) based on customer segmentation insights.
- Established clear performance goals aligned with customer service excellence and financial targets, rewarding outstanding performance.
- Fostered a culture of empathy and proactive problem-solving, strengthening customer loyalty.
- Implemented a continuous feedback system to enhance customer service quality.
- Designed innovative customer acquisition strategies using digital marketing, referral programs, and corporate outreach.
- Efficiently managed branch operations, ensuring cost control aligned with profitability goals.
Education
MBA - People Management
Anhanguera University
Bachelor’s Degree - Portuguese & English Language Studies
Universidade de Guarulhos
Skills
- Team Leadership
- Performance Management
- Conflict Resolution
- Customer Portfolio Management
- Customer Service Excellence
- Market and Competitor Analysis
- Empathy and Emotional Intelligence
LANGUAGES
English | Advanced
Portuguese
Native or Bilingual
OBJECTIVE
- Experienced Bank Branch General Manager with a strong track record in operational management, high-performance team leadership, and customer-focused strategies to enhance satisfaction and loyalty.
- Seeking a challenging role where I can leverage my strategic vision, leadership skills, and customer-centric approach to contribute to the institution’s long-term success.
Timeline
Bank Branch General Manager
Itaú Unibanco Bank
10.2007 - 04.2022
Bachelor’s Degree - Portuguese & English Language Studies
Universidade de Guarulhos
MBA - People Management
Anhanguera University