Greice Andrade Cardoso
Reunion,FL
Summary
With over 14 years of experience in the banking sector, I am a strategic leader passionate about high-performance team development and customer-centric solutions. My approach combines empathetic leadership, emotional intelligence, and market insight to drive results and foster lasting customer relationships. I continuously seek innovation and efficiency to ensure the sustainable success of the institution.
Overview
15
15
years of professional experience
Work History
Bank Branch General Manager
Itaú Unibanco Bank
10.2007 - 04.2022
- Delivered personalized financial solutions tailored to individual customer needs, including credit, investments, and banking products.
- Maintained strong relationships with high- and mid-income clients, proactively addressing concerns before they escalated.
- Led and trained teams to deliver exceptional service, ensuring swift and effective problem resolution.
- Developed targeted banking product campaigns (accounts, credit cards, and loans) based on customer segmentation insights.
- Established clear performance goals aligned with customer service excellence and financial targets, rewarding outstanding performance.
- Fostered a culture of empathy and proactive problem-solving, strengthening customer loyalty.
- Implemented a continuous feedback system to enhance customer service quality.
- Designed innovative customer acquisition strategies using digital marketing, referral programs, and corporate outreach.
- Efficiently managed branch operations, ensuring cost control aligned with profitability goals.
Education
MBA - People Management
Anhanguera University
Bachelor’s Degree - Portuguese & English Language Studies
Universidade de Guarulhos
Skills
- Team Leadership
- Performance Management
- Conflict Resolution
- Customer Portfolio Management
- Customer Service Excellence
- Market and Competitor Analysis
- Empathy and Emotional Intelligence
LANGUAGES
English | Advanced
Portuguese
Native or Bilingual
OBJECTIVE
- Experienced Bank Branch General Manager with a strong track record in operational management, high-performance team leadership, and customer-focused strategies to enhance satisfaction and loyalty.
- Seeking a challenging role where I can leverage my strategic vision, leadership skills, and customer-centric approach to contribute to the institution’s long-term success.
Timeline
Bank Branch General Manager
Itaú Unibanco Bank
10.2007 - 04.2022
Bachelor’s Degree - Portuguese & English Language Studies
Universidade de Guarulhos
MBA - People Management
Anhanguera University
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