Summary
Overview
Work History
Education
Skills
Timeline
Generic

Greicy Roca

Hicksville

Summary

Delivering great customer service is my everyday goal. Talented at fielding customer questions, providing recommendations and ringing up on POS cash register. History of increasing sales by promoting current deals. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. Good listening skills combined with attentive and detail-oriented nature. I am Organized and enthusiastic with expertise in accurately processing payments and maintaining high levels of customer satisfaction in all interactions. I try My best to learn fast and complete every Job task. I am very responsible and my goal is to make the customers happy. I'm bilingual my second language is Spanish.

Experienced professional skilled at minimizing hassles and alleviating client concerns through proactive schedule coordination. Demonstrates proper attention to personal hygiene and dress. Proficient in event planning and household administration.

Compassionate professional with background in personal care and service. Known for high productivity and efficient task completion, ensuring client satisfaction and well-being. Skilled in empathetic communication, time management, and adaptive problem-solving strategies. Excel at using patience, active listening, and interpersonal skills to build trust and foster positive relationships.

Overview

7
7
years of professional experience

Work History

Personal Assistant

Shopr
Plainview
02.2023 - Current
  • Maintained clean and organized work areas to ensure safety and efficiency.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Worked effectively in team environments to make the workplace more productive.

Babysitting

Private Home
Bellmore
05.2020 - 01.2025
  • Developed trusting relationships with both parents and children through consistent interaction throughout babysitting engagements.

  • Managed household errands and other essential duties.
  • Collaborated with parents regarding their expectations from babysitting services provided.

Customer Service Department Head

Stop and Shop Supermarket
Oceanside
09.2021 - 03.2023
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Developed strategies for responding effectively to difficult customers while maintaining professionalism.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
  • Counted and balanced registers.
  • Collaborated with other departments to identify potential solutions for resolving customer issues quickly and efficiently.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Used Point of Sale register system to complete transactions.
  • Trained, managed and motivated employees to promote professional skill development.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Sales Manager

Carter's
Freeport
09.2019 - 03.2021
  • Monitored metrics and marketing investments to assess performance and implement continuous improvements
  • Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction
  • Resolved customer complaints regarding sales and service.
  • Managed daily operations of sales department, including supervision of staff members.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Cashier

Seasons Lawrence
Lawrence
02.2018 - 09.2020
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer inquiries regarding store policies and procedures.
  • Checked personal identifications during alcohol and tobacco sales.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Greeted customers promptly and responded to questions.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Answered questions about store policies and concerns to support positive customer experiences
  • Learned the store very well and was able to help customers with every need

Education

High School -

Lawrence High School
Lawrence, NY
03.2025

Skills

  • Customer service
  • Cashier experience
  • Development and training
  • Able to complete difficult tasks
  • Strong communicator
  • Ability to work independently
  • Friendly and personable
  • Works Well Under Pressure
  • Quick learner
  • Bilingual
  • Computer savvy

  • Conflict resolution
  • Time management
  • Effective communication
  • Accurate and detailed
  • Childcare experience
  • Dedicated team player
  • Proper phone etiquette
  • Communication skills
  • Food service background
  • Writing skills

Timeline

Personal Assistant

Shopr
02.2023 - Current

Customer Service Department Head

Stop and Shop Supermarket
09.2021 - 03.2023

Babysitting

Private Home
05.2020 - 01.2025

Sales Manager

Carter's
09.2019 - 03.2021

Cashier

Seasons Lawrence
02.2018 - 09.2020

High School -

Lawrence High School
Greicy Roca