Greig Watson
Antioch,CA
Summary
To obtain a Technology Support position
Overview
11
11
years of professional experience
Work History
Business Technical Support Analyst 3
UC Berkeley
11.2019 - 09.2025
- Support and maintain organizational Dell, HP, Lenovo and Apple devices desktop, laptop computers and mobile devices onsite and remotely.
- Install and configure Windows 10, 11 and Mac operating systems containing the Berkeley Desktop image on campus owned laptops and desktops.
- Maintained inventory of devices including laptops, desktops, mobile devices, conference equipment and other peripherals.
- Use Bomgar, Webex, Zoom and Teamviewer, Global Protect, Citrix, and VDI applications when supporting remote users.
- Support onsite and in realtime conference room video systems using Crestron and Meeting Owl technologies
- Tracked progress of user incidents and projects with Jira and ServiceNow applications.
- Troubleshoot and maintain wired and wireless networks.
- Input and maintain user accounts using Active Directory.
IT Contractor
Blackbox Technology Product Solutions
09.2020 - 06.2021
- Install and troubleshoot Cisco Network phones.
- Upgrade Hewlett Packard desktops and laptops.
IT Contractor
Bay Area Companies
03.2018 - 11.2019
- Company Overview: Companies include-Kaiser, App Annie, UCSF, Ross, Driven Brands, and Educational Testing Services
- Troubleshoot and maintain hardware and software issues on laptops, desktops, chromebooks, and mobile devices. Brands include Dell, HP, Lenovo, Apple and Android products.
- Install and configure the company image on laptops, macbooks, desktops and Chromebooks.
- Upgrade laptops and desktops from Windows 7 to Windows 10. Upgraded Macbooks and Mac minis to the latest Mac OS.
- Troubleshoot wired and wireless networks.
- Tracked progress of user incidents and projects with Jira and ServiceNow applications.
- Install network cable.
Information Specialist II
Hines Limited
10.2014 - 01.2018
- Support western region states remote and onsite clients using Damware, RDP, Bomgar, and Teamviewer for connectivity.
- Install and configure the company image on laptops, macbooks, desktops and mobile devices.
- Input and maintain user accounts using Active Directory.
- Maintained inventory of devices including laptops, desktops, mobile devices, conference equipment and other peripherals.
- Troubleshoot and maintain wired and wireless networks.
Education
BA - Industrial Technology
University of North Dakota
MBA - Business
National University
Timeline
IT Contractor
Blackbox Technology Product Solutions
09.2020 - 06.2021
Business Technical Support Analyst 3
UC Berkeley
11.2019 - 09.2025
IT Contractor
Bay Area Companies
03.2018 - 11.2019
Information Specialist II
Hines Limited
10.2014 - 01.2018
BA - Industrial Technology
University of North Dakota
MBA - Business
National University
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