Grenny Feliz
Zephyrhills,FL
Summary
Results-driven Front Office Professional with expertise in insurance verification and patient support. Skilled in training staff and managing insurance processes while enhancing operational workflows and customer satisfaction. Capable of multitasking and improving office efficiency with strong problem-solving and bilingual communication skills. Committed to embracing new challenges and delivering high-quality service.
Overview
3
3
years of professional experience
Work History
Front Office Assistant
Advent Health Zephyrhills
Zephyrhills, Florida
04.2023 - Current
- Handled incoming calls, directing them to appropriate departments promptly.
- Assisted patients with scheduling appointments and addressing inquiries about services to enhance patient experience.
- Trained new staff on front office procedures and customer service standards.
- Supported billing processes by verifying insurance information and collecting payments, ensuring accurate account management.
- Processed payments from customers using cash, credit cards or checks.
- Contacted patients to arrange payment plans for deductible and out-of-pocket liabilities, facilitating financial compliance.
- Processed authorization requests using electronic health record systems.
- Developed a working knowledge of insurance plans, including Medicare and Medicaid regulations and requirements.
Education
High School Diploma -
New Rochelle Highschool
New Rochelle, NY06-2022
Skills
- Insurance verification
- EMR ( EPIC Systems)
- Payment processing
- Patient scheduling
- BLS Certification
- Software expertise
- Bilingual support
- Time management
- Problem solving
- Recordkeeping
- Data Entry
Timeline
Front Office Assistant
Advent Health Zephyrhills
04.2023 - Current
High School Diploma -
New Rochelle Highschool