Tanisha Starks
Athens,GA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
Work History
Front Office Assistant
Piedmont Orthopedics & Sports Medicine
01.2025 - Current
- Managed patient scheduling and coordinated appointments for optimal workflow.
- Streamlined front office operations, enhancing efficiency in daily administrative tasks.
- Assisted with medical record management, ensuring accuracy and compliance with regulations.
- Completed patient check-in processes by verifying insurance eligibility.
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
Front Office Assistant
ENT of Athens
12.2022 - 09.2024
- Reviewed and updated customer information in database for accuracy.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
Dental Office Assistant
Smith Dental Care
03.2018 - 11.2022
- Improved patient satisfaction by efficiently managing appointment scheduling and cancellations.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Managed accounts payable/receivable tasks diligently, ensuring accurate financial record-keeping for the dental practice.
- Enhanced office efficiency with thorough management of patient billing, insurance claims, and payment processing.
Intake Coordinator
WellCare
04.2013 - 07.2018
- Streamlined patient intake process, reducing wait times by implementing efficient data collection methods.
- Reduced paperwork errors by meticulously reviewing and updating patient records, ensuring accuracy in treatment plans.
- Coordinated with healthcare providers to ensure accurate and timely sharing of patient information, enhancing continuity of care.
- Maintained accurate and up-to-date client records.
Education
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FL02.2024
Associate of Applied Science - Health Information Technology
Miller Motte Technical College
Augusta, GA09-2013
Skills
- Insurance claims processing
- Insurance processes
- Insurance Verification
- Customer service and assistance
- ICD-10 Coding
- CPT Coding
- Microsoft Office
- Insurance Coverage Verification
- Data Entry
- Epic
Timeline
Front Office Assistant
Piedmont Orthopedics & Sports Medicine
01.2025 - Current
Front Office Assistant
ENT of Athens
12.2022 - 09.2024
Dental Office Assistant
Smith Dental Care
03.2018 - 11.2022
Intake Coordinator
WellCare
04.2013 - 07.2018
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
Associate of Applied Science - Health Information Technology
Miller Motte Technical College
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