Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
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Brianna Gonzales

Conyers,GA

Summary

Adaptable Front Office Assistant with a proven track record at Piedmont Rockdale, excelling in appointment scheduling and customer service. Adept at managing high call volumes while maintaining professionalism, I effectively made patient appointment processes, enhancing efficiency. Skilled in insurance verification and fostering positive client relationships, I drive results through effective communication and organization.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Front Office Assistant

Physicians Group Gastroenterology
Conyers, GA
10.2023 - Current
  • Greeted customers and provided assistance with inquiries.
  • Scheduled appointments for clients and staff members.
  • Scheduled and rescheduled patient appointments upon provider requests, ensuring efficient time management.
  • Managed a high volume of incoming calls, maintaining professional and courteous interactions.
  • Answered incoming calls, responded to voicemails and transferred calls as needed.
  • Assisted with special projects as assigned by supervisor.
  • Collected copays and account balance payments and updated account records.
  • Answered office phone and emails to schedule appointments, answer questions and document information.
  • Supported new employee onboarding, enhancing team integration.

Assistant Manager

Batteries Plus Bulbs
Conyers, GA
04.2019 - 07.2022
  • Ensured compliance with safety regulations and company policies.
  • Monitored and managed shipment orders in alignment with store inventory requirements.
  • Established and maintained effective partnerships with local authorities, driving product sales aligned with their organizational requirements.
  • Resolved conflicts between team members in an effective manner.
  • Created reports on sales trends, inventory levels, and financial data.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Education

High School Diploma -

Salem High School
Conyers, GA
05-2018

Bachelor of Science - Nursing - Present

Georgia State University
Covington, GA

Skills

  • Appointment scheduling
  • Customer service
  • Telephone etiquette
  • Data entry
  • Patient charting
  • Insurance claims processing
  • Inventory management
  • Professional demeanor
  • Scheduling and calendar management
  • Insurance verification

Certification

  • BLS/CPR Certification

Accomplishments

  • Emerging Leaders Program

References

References available upon request.

Timeline

Front Office Assistant

Physicians Group Gastroenterology
10.2023 - Current

Assistant Manager

Batteries Plus Bulbs
04.2019 - 07.2022

High School Diploma -

Salem High School

Bachelor of Science - Nursing - Present

Georgia State University

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