Melinda Langley
Perry
Summary
Detail-oriented Front Office Assistant with proven skills in managing appointments and maintaining patient records. Known for reliability and exceptional communication in healthcare settings.
Overview
20
20
years of professional experience
Work History
Front Office Assistant
Piedmont Hospital
Macon, GA
09.2025 - Current
- Assisted patients with check-in procedures, ensuring smooth front office operations.
- Managed appointment scheduling, optimizing time allocation for healthcare providers.
- Maintained patient records using electronic health record (EHR) systems for accuracy and compliance.
- Handled incoming calls professionally, directing inquiries to appropriate departments promptly.
Sterile Processing Technician
Houston Medical Center
Warner Robins, GA
08.2020 - 02.2025
- Sterilized surgical instruments using autoclave and chemical solutions, ensuring compliance with safety standards.
- Inspected and maintained sterilization equipment for optimal performance and reliability.
- Collaborated with surgical teams to ensure timely availability of sterile supplies for procedures.
- Trained new staff on sterilization protocols and equipment handling best practices.
- Developed efficient workflows that reduced turnaround time for instrument processing tasks.
- Wrapped trays, instrument packs, and sets.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
Cashier
Ace Hardware
Perry, GA
01.2017 - 01.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and recommendations to enhance shopping experience.
- Managed cash register operations, ensuring accurate cash handling and reconciliation.
- Maintained cleanliness and organization of checkout area to promote safety and efficiency.
- Trained new staff on register procedures and customer service best practices.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Manager
Cox Concessions
Perry GA
05.2006 - 01.2017
- Led operational teams to enhance service delivery and customer satisfaction.
- Streamlined concession processes, resulting in improved efficiency and reduced wait times.
- Trained and mentored staff on best practices and operational standards.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Collaborated with vendors to secure quality supplies at competitive prices.
- Analyzed sales data to inform strategic decisions for menu offerings and pricing adjustments.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
Education
High School Diploma -
Perry High
Perry GASkills
- Listening skills
- File organization
- Problem-solving skills
- Time management
- Scheduling appointments
- Cash handling
- Appointment setting
- Mail handling
- Billing and invoicing
- Scheduling and calendar management
- Patient charting
- Insurance verification
- Hospitality services
- Medical terminology
- Presentation creation
- Check-in management
- Filing and data archiving
- Professional and mature
- Supply restocking
- Inventory replenishment
- Project planning
- Team building
- Teamwork
- Customer service
- Attention to detail
- Problem-solving abilities
- Multitasking
- Insurance claims processing
- Reliability
- Excellent communication
- Team collaboration
- Telephone and email etiquette
- Active listening
- Effective communication
- Relationship building
- Self motivation
- Professionalism
Timeline
Front Office Assistant
Piedmont Hospital
09.2025 - Current
Sterile Processing Technician
Houston Medical Center
08.2020 - 02.2025
Cashier
Ace Hardware
01.2017 - 01.2020
Manager
Cox Concessions
05.2006 - 01.2017
High School Diploma -
Perry High