Brenda Winchel
Hardwood Floors and More
Hillsboro,Wisconsin
29
years of professional experience
My husband and I have owned a Dairy Farm for 30 years. I have worked beside him daily. I entered the workforce in 2018 because my son is taking over the family farm. I have worked a couple jobs off the farm previously; years ago. On the farm I milked cows, drove skidsteer, tractors, besides milking and feeding plus other physical duties.
Work History
Front Office Assistant
1 Year 10 Months- Supported front office operations to facilitate effective customer service and communication.
- Assisted in scheduling appointments for clients and keeping precise records.
- Handled customer inquiries and resolved concerns efficiently to boost satisfaction.
- Aided in managing inventory to guarantee availability of essential supplies and materials.
- Performed daily administrative tasks while following company policies and procedures.
- Received and directed incoming and outgoing calls, accurately recording messages for staff.
- Created a professional and inviting atmosphere for clients, enhancing their overall experience.
- Addressed inquiries from callers seeking information.
- Guided phone inquiries, responded to customer questions, and organized appointment scheduling.
- Updated customer information in the database to maintain accuracy.
- Processed financial transactions accurately, ensuring proper payment handling and receipt issuance.
- Welcomed visitors and customers upon arrival, offering assistance and answering queries to foster rapport and retention.
- Collaborated with team members to enhance front office performance through ongoing feedback and suggestions for process improvements.
- Improved customer satisfaction by promptly responding to inquiries and concerns at the front desk.
Production
5 Years 8 Months- At Whitehall Specialties I work on the line with several other ladies. We process imitation cheese. I work at several positions throughout the day such as lining cases, pumping hot cheese into cases, stacking cases in the cooler, closing cases and running through the taper and also running the box machine.
- While I enjoy this job I am looking for something that pay a little better.
Guest Services/Food Services
5 Months- At Kwik Trip I prepared food to be sold to the customers. I also ran the cash register and interacted with the customer.
- I left this job because I was working overtime at Whitehall Specialties which interfered with the hours that I was supposed to be working at Kwik Trip.
Returns Processing
4 Months- I enjoyed working for Land's End but couldn't get a fulltime position. I left when I was offered fulltime at Whitehall Specialties.
Office Manager
10 Years 5 Months- At Mt Tabor Ag Services I answered phones, took orders, managed payable and receivable accounts, billing, also interacted with customers.
- I left this position because I was needed at home on the farm.
Education
High School Diploma
Graduated - May 1986
Skills
Listening skills
File organization
Problem-solving skills
Time management
Data entry
Cash handling
Reception duties
Billing and invoicing
File management
File maintenance
Word processing
Document management
Report preparation
Basic accounting
Documentation and recordkeeping
Bookkeeping
Administrative support
Excel spreadsheets
Professional and mature
Records management
Multi-line phone proficiency
Attention to detail
Problem-solving
Customer service
Problem-solving abilities
Multitasking
Multitasking Abilities
Reliability
Organizational skills
Telephone and email etiquette
Active listening
Effective communication
Adaptability and flexibility
Billing processing
Task prioritization
Self motivation
Interpersonal skills
Analytical thinking
Invoice processing
Professionalism
Timeline
Front Office Assistant
Hardwood Floors and More
09.2024 - CurrentRead More
Production
Whitehall Specialties
01.2019 - 09.2024Read More
Guest Services/Food Services
Kwik Trip #847
11.2018 - 04.2019Read More
Returns Processing
Lands' End
09.2018 - 01.2019Read More
Office Manager
Mt Tabor AG Services
04.1997 - 09.2007Read More
Royall High School
High School Diploma
Read More