Gresia Becerra
Yuma,AZ
Summary
I excel in bilingual communication and technology. Demonstrated success in enhancing operational efficiency and fostering client relationships through exceptional organizational and multitasking skills. Achieved significant improvements in client support systems, showcasing a commitment to excellence and a deep understanding of diverse client needs.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Eligibility Specialist
State of Arizona
Yuma, AZ
03.2023 - Current
- Managed caseloads effectively, balancing workload demands while maintaining timely completion of tasks.
- Provided comprehensive support to colleagues during high volume periods or staff absences, demonstrating adaptability and teamwork skills.
- Maintained a high level of knowledge regarding program regulations, policies, and procedures to ensure accurate determination of eligibility.
- Assisted clients in understanding their rights, responsibilities, and available resources within the programs they were applying for.
- Enhanced client satisfaction by delivering accurate and timely information during eligibility interviews.
- Increased client trust by maintaining strict confidentiality with sensitive personal information during interviews and throughout the application process.
- Demonstrated empathy towards clients facing challenging situations while maintaining professionalism during all interactions.
- Interviewed applicants and explained scope of different available benefits.
- Assisted clients with completion of applications and paperwork.
Health Care Navigator
Community Health Associates
Yuma, AZ
11.2022 - 02.2023
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.
- Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system..
- Participated in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans.
- Transported individuals to medical appointments and support meetings whenever needed.
Processing Coordinator
SOSI
Yuma, AZ
10.2022 - 10.2022
- Receive data already gathered by immigration officer/agent for intital intake of detainees
- Maintain well-being of deetainees outside of a secure complex, inventorying, tagging, and store detainee's personal property for tracking purposes
- Communicate in the Spanish language
- Log the status of welfare checks of occupants, visual inspections of temporary holding areas and input information into the appropriate processing system
- Draft and maintain administrative paperwork and reports related to property, transportation and deportation documentation
- Enter data in customer portal, linking familiy units and family groups (FMU/FMG) in e3
- Store property and conducts intentories
- Conduct roll calls, and performing duties related to care of those in custody
- Update moduals with cell assignments and custodial actions (food, medical, phone calls, and other amenities)
Administrative Support Specialist
Johnson Mortuary And Desert Lawn Memorial Park
Yuma, AZ
01.2021 - 09.2022
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Answered, responded to and transferred over daily phone calls on multi-line phone system.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Received and processed payments and contracts.
- Conveyed a sense of concern and empathy with clients family members at all times.
- Respond to customer inquiries via telephone, internet and in person.
- Prepares and prints prayer cards and any related stationary family requests.
- Prepare burial packets and foresee that interment paper work is completed correctly.
- Assist with helping prepare Death Certificates by entering vitals and helping review.
Janitorial Cleaning Services
D & S Professional Cleaning Services
Yuma, AZ
04.2020 - 03.2021
- Cleaned, stocked and sanitized restrooms and inspected to deliver guests immaculate, safe environments that reflected well on employer.
- Projected friendly and positive image in interaction with employees and guests and built trusting and supportive relationships with other team members.
- Served in various office, cafeteria and educational settings and gained transferable skills to clean environment to employers' full satisfaction.
- Maintained cleaning equipment, performed minor repairs and communicated with management regarding specific needs for new equipment.
- Researched and learned optimum cleaning techniques and materials and deployed best methods to protect surfaces.
- Emptied trashcans and transported waste to collection areas.
- Handled equipment, chemicals and materials properly and with caution.
- Used time management and efficient cleaning methods to meet deadlines.
- Organized and used industrial cleaning products following strict safety procedures.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Upgraded janitorial services at facilities as evidenced by frequent comments about unprecedented cleanliness and sanitation.
Customer Service Representative
Convey Health Solutions
Yuma, AZ
12.2017 - 09.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Process request for Over the Counter (OTC) items received from health plan members via mail or phone.
- Update account information such as billing options and changes of address or phone numbers.
- Educate beneficiaries on how the plan works, including benefits, cost sharing and levels of coverage.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Maintained energy and enthusiasm in fast-paced environment.
- Assisted members with guidance on how to use our online system.
Education
High School Diploma -
Yuma High School
Yuma, AZ05.2017
Skills
- Office Equipment Operation
- Supply Inventory Control
- Office Supplies and Inventory
- Ease with Computers and Technology
- Clerical Support
- Multi-Line Telephone Systems
- Appointment Coordination
- Business Correspondence
- Bilingual in Spanish and English
- Highly Efficient and Productive
- Writing and Editing Skills
- Strong Organizational Skills
- Multitasking and Time Management
- Data entry
- Administering interviews
Languages
Spanish
Native or Bilingual
Timeline
Eligibility Specialist
State of Arizona
03.2023 - Current
Health Care Navigator
Community Health Associates
11.2022 - 02.2023
Processing Coordinator
SOSI
10.2022 - 10.2022
Administrative Support Specialist
Johnson Mortuary And Desert Lawn Memorial Park
01.2021 - 09.2022
Janitorial Cleaning Services
D & S Professional Cleaning Services
04.2020 - 03.2021
Customer Service Representative
Convey Health Solutions
12.2017 - 09.2019
High School Diploma -
Yuma High School