Greta Cruz
Dundas
Summary
Hospital Security Officer with extensive experience in ensuring safety and order in high-pressure healthcare settings, including psychiatric and emergency departments. Expertise in crisis intervention and conflict management, effectively handling volatile situations involving patients with mental health and substance use challenges. Strong ability to assess risks and interpret behavioral cues, collaborating with medical professionals to maintain a secure environment for all. Recognized for professionalism and ability to foster a calm atmosphere during critical incidents.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Security Officer
Allina Health Hospital
Faribault
09.2023 - Current
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances, and critical incidents.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Helped clients deal with substance abuse, mental illness and other concerns by delivering personalized counseling support.
- Provided leadership and coordination of various programs using techniques in behavior management and prevention strategies.
- Provided crisis intervention services as needed to manage acute behavioral episodes.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
Security Officer
M-Health Fairview Woodwinds Hospital
Woodbury
12.2022 - 08.2023
- Maintain the safety of the Hospital & enforce policy
- Guide visitors & patients to correct areas of the hospital when needed
- Safety Escorts
- Patrol all parts of the hospital including outside of the hospital
- Detail reporting of daily occurrences on duty
- De-escalation situations
- Respond to security concerns
Courier
FedEx Express
Bloomington
02.2022 - 12.2022
- Assist customers with package problems
- Carefully to maintain & handle high priority/confidential packages
- Unload & sort items collected along delivery routes
- Plan & follow most efficient routes for delivering goods
- Deliver & pick up medical records, lab specimens & medications to & from hospitals
Store Associate
Aldi
Apple Valley
01.2021 - 02.2022
- Greet customers & ascertained what each customer wanted & needed
- Maintained knowledge of current sales & promotions, policies regarding payment & exchanges, & security practices
- Arrange & Display merchandise to promote sales
- Answered questions regarding store & merchandise
Store Associate
Cub Foods
Northfield
06.2016 - 12.2021
- Arrange & display merchandise to promote sales
- Prepared merchandise for purchase & rental
- Demonstrated use & operation of merchandise
- Recommended, select & help locate & obtained merchandise based on customers needs & desires
- Answered questions regarding store & merchandise
Education
Master of Science - Human Services And Forensic Behavioral Health
Concordia University
Saint Paul12-2025
Bachelors of Arts - Psychology
Metropolitan State University
St. Paul05.2023
Skills
- Message Delivery
- Crisis management
- Adaptability
- Team Training
- Time Management
- Analytical approach
- First aid and CPR certified
- Substance abuse recognition
- Body language analysis
- Sensitive information handling
- Coordination
- Crisis intervention
- Behavior management
- Conflict resolution
- Regulatory compliance
- Empathy building
- Multitasking
- Personnel screening
- De-escalation
Awards
The National Society of Leadership and Success
Certification
- Basic Life Support - CPR
Timeline
Security Officer
Allina Health Hospital
09.2023 - Current
Security Officer
M-Health Fairview Woodwinds Hospital
12.2022 - 08.2023
Courier
FedEx Express
02.2022 - 12.2022
Store Associate
Aldi
01.2021 - 02.2022
Store Associate
Cub Foods
06.2016 - 12.2021
Master of Science - Human Services And Forensic Behavioral Health
Concordia University
Bachelors of Arts - Psychology
Metropolitan State University
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