Greta Curro
Menomonee Falls,WI
Overview
5
5
years of professional experience
Work History
Swing Manager
McDonald's
Cedarburg, WI
02.2021 - Current
- Supervised team members to ensure compliance with food safety and quality standards.
- Trained new staff on operational procedures and customer service protocols.
- Managed inventory levels and conducted regular stock assessments to minimize waste.
- Coordinated shift schedules to optimize labor efficiency and coverage during peak hours.
- Implemented promotional strategies to increase sales and enhance customer experience.
- Resolved customer issues swiftly to maintain high satisfaction ratings and loyalty.
- Monitored kitchen operations for efficiency, ensuring timely food preparation and delivery.
- Analyzed sales data to identify trends, informing adjustments in staffing and inventory management.
- Monitored employee performance closely, providing constructive feedback for continuous improvement opportunities.
- Improved overall guest experience by working alongside front-of-house staff during peak hours, addressing any issues proactively before they escalated further.
- Managed inventory levels for optimal stock availability, minimizing waste and maximizing profits.
- Oversaw daily cash reconciliation processes, maintaining accurate financial records for the establishment.
- Developed strong relationships with vendors and suppliers, negotiating competitive pricing terms that positively impacted the bottom line.
- Limited portion sizes and used garnishes to control food costs.
- Streamlined order processing for faster service times, contributing to positive customer feedback.
- Ensured alignment with food safety regulations through regular inspections and staff education on proper handling procedures.
- Utilized advanced problem-solving skills in managing unforeseen challenges or emergencies while maintaining composure under pressure.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Enhanced team efficiency by implementing effective scheduling and staff management strategies.
- Increased customer satisfaction by maintaining a clean and organized restaurant environment.
Education
High School Diploma -
Hartford Union High School
Hartford, WI01-2024
Timeline
Swing Manager
McDonald's
02.2021 - Current
High School Diploma -
Hartford Union High School