Greta Jones
Middle River,MD
Summary
Dynamic Warranty Manager with a proven track record at EMR, enhancing customer satisfaction through efficient claims processing and meticulous records management. Skilled in warranty analysis and documentation, I excel in training teams and implementing standardized protocols, ensuring accuracy and seamless service delivery. Strong communicator dedicated to resolving complex issues effectively.
Professional warranty specialist with strong operational and administrative skills. Known for effective team collaboration and adaptability to changing needs. Expertise in process management, customer service, and issue resolution. Reliable and results-driven with focus on delivering quality outcomes.
Detail-oriented Warranty Administrator with a well-coordinated and proactive approach to verifying information, following up with manufacturers and solving customer concerns. Excellent multitasking and communication skills. Offering [Number] years of related experience.
Overview
22
22
years of professional experience
Work History
Warranty Administrator
Danfoss
06.2017 - Current
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Processed claim paperwork and followed up on missing information to complete processing.
- Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
Payroll Specialist
Paychex Inc
01.2016 - 06.2017
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to employees regarding payroll inquiries and issues.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Resolved payroll discrepancies quickly and successfully.
- Created new hire and termination documents for payroll.
- Prepared year-end reports for W-2s and 1099s, ensuring accuracy and timeliness in tax filing.
Warranty Manager
EMR
04.2003 - 03.2015
- Improved customer satisfaction by efficiently managing warranty claims and promptly addressing concerns.
- Managed budgetary responsibilities for the warranty department, ensuring cost-effective allocation of resources.
- Developed a comprehensive training program for new hires, ensuring they quickly acquire the necessary skills and knowledge to excel as Warranty Managers within the company.
- Provided exceptional technical support services, troubleshooting complex issues with minimal need for follow-up visits or additional repair work required under the manufacturer''s warranty coverage.
- Collaborated with sales and service teams to provide seamless customer experiences during the warranty process.
- Increased accuracy in warranty documentation by implementing standardized forms and protocols for claim submissions.
Education
BBA - Business Administration
Western High School
Baltimore06-1990
Skills
- Claims processing
- Warranty management
- Warranty analysis
- Records maintenance
- Claims submissions
- Paperwork processing
- Microsoft office
- Payment issuing
- Records management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Warranty Administrator
Danfoss
06.2017 - Current
Payroll Specialist
Paychex Inc
01.2016 - 06.2017
Warranty Manager
EMR
04.2003 - 03.2015
BBA - Business Administration
Western High School
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