Greta Santana
Homestead,FL
Summary
Documentation And Reporting Cost Estimation Data Entry Technical Support Repairs Scheduling Service Estimates Price Quoting Service Recommendations Customer Service Warranty Claims Process Management Multitasking and Organization Records Maintenance Customer Relationship Management Listening Skills Performance Goals Excellent Communication Program follow-up and assessment Strong Work Ethic Handling Customer Complaints Service Scheduling
Overview
7
7
years of professional experience
Work History
Service Advisor
Homestead Hyundai
Homestead, FL
02.2022 - 08.2024
- Greeted customers and addressed their needs in a professional manner
- Provided accurate estimates of repair costs, labor times and parts prices to customers
- Maintained records of customer interactions and transactions
- Assisted with scheduling appointments for service work to be performed on vehicles
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards
- Explained the features and benefits of products or services offered by the dealership to customers
- Prepared invoices for services rendered and collected payments from customers
- Resolved customer complaints in an efficient and courteous manner
- Ensured that all customer inquiries were handled promptly and accurately
- Tracked customer requests, comments, problems, issues and resolutions within designated systems
- Developed strong relationships with customers by providing exceptional customer service
- Upsold additional products or services when appropriate
- Adhered to all safety regulations while performing vehicle inspections or servicing procedures
- Promptly responded to customer inquiries via phone, email or in person
- Participated in ongoing training activities related to automotive technology advancements
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership
- Followed up with existing customers regarding past services performed on their vehicles
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Conferred with customers by telephone or in person to provide information about products or services and take orders
- Collected deposits or payments and arranged for billing
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries
- Contacted customers about potential service upgrades, new services and account changes
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly
Service Advisor
Kendall Hyundai
Miami, FL
10.2022 - 12.2023
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collected deposits or payments and arranged for billing.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Promoted available products and services to customers during service, account management and order calls.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Developed strong relationships with customers by providing exceptional customer service.
- Resolved customer complaints in an efficient and courteous manner.
Receptionist
Doral Lincoln
Miami, Florida
12.2018 - 02.2022
- Greeted visitors and provided them with assistance
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel
- Scheduled appointments for clients, customers, and other visitors
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures
- Monitored security cameras in the lobby area to ensure safety of employees and guests
- Answered and directed incoming calls using multi-line telephone system
- Served visitors by greeting, welcoming and directing to appropriate personnel
- Processed payments and updated accounts to reflect balance changes
- Sorted incoming mail and directed to correct personnel each day
- Maintained daily calendars, set appointments with clients and planned daily office events
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily
- Scheduled and confirmed appointments and meetings for management team
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems
Service Receptionist
South Motors BMW
Miami
05.2017 - 07.2017
- Greeted customers in a friendly and professional manner
- Answered incoming calls, responded to inquiries and provided general information about the services offered
- Scheduled appointments for clients and ensured that all necessary paperwork was completed prior to their arrival
Education
GED -
Miami Dade College
Miami, FL02.2016
Skills
- Documentation And Reporting
- Cost Estimation
- Data Entry
- Technical Support
- Repairs Scheduling
- Service Estimates
- Price Quoting
- Service Recommendations
- Customer Service
- Warranty Claims Process Management
- Multitasking and Organization
- Records Maintenance
- Customer Relationship Management
- Listening Skills
- Performance Goals
- Excellent Communication
- Program follow-up and assessment
- Strong Work Ethic
- Handling Customer Complaints
- Service Scheduling
Timeline
Service Advisor
Kendall Hyundai
10.2022 - 12.2023
Service Advisor
Homestead Hyundai
02.2022 - 08.2024
Receptionist
Doral Lincoln
12.2018 - 02.2022
Service Receptionist
South Motors BMW
05.2017 - 07.2017
GED -
Miami Dade College