Gretchel Vazquez
Providence,RI
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Receptionist
George Bertherman Eye
Providence, RI
06.2022 - Current
- Perform preliminary testing ie: visual felids, refractometry, OCT, and ophthalmic photography.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Handled cash transactions and maintained sales and payments records accurately.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Pharmacy Technician
CVS Health
12.2019 - 05.2022
- Assist members and providers with any complex issues
- Assist with billing and statement questions
- Responsible for following up with customers resolutions to their original call as well as off phone work
- Populating data.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
GMP Tech
SBM
06.2017 - 12.2019
- Cleaning and Sanitation of Production Areas
- Cleaning and Sanitation of materials and equipment
- Cleaning Use Record (CUR)
- Signed off on numerous Standard Operating Procedures (SOP’s) and compliant with all cGMP(current Good Manufacturing Practices).
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Sales Representative
Metro PCS
02.2016 - 05.2017
- Provide service to exceeds customer expectations mainly working with Android and IOS Devices
- Responsible for driving sales
- Manage to learn every phone features and details for new and older models
- Manage inventory.
Billing Specialist
Arcadia Health Care
providence, RI
06.2022 - 03.2023
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Maximized revenue potential by identifying and resolving under-billed accounts.
- Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Prepared and submitted monthly billing reports to management for financial overview.
- Used data entry skills to accurately document and input statements.
Education
High School Diploma -
Woonsocket High School
Woonsocket, RI06.2014
Skills
- Fluent in English and Spanish
- Microsoft Office (Word, Excel, Outlook, and PowerPoint), CRM/SDA, RX Connect
- Data Entry
- Organization Skills
- Professional Demeanor
- Active Listening
- Interpersonal Skills
- Professionalism
- Attention to Detail
- Multitasking Abilities
- Telephone Etiquette
- Problem Solving
- Excellent Communication
- Customer Service
- Punctual and Reliable
References
- Rodolfo Sierra, Team Lead, 1570-801-0369
- Marielis Brea, Family Friend, 1973-558-2887
- Victor Disla, co-worker, 1401-692-7630
Timeline
Receptionist
George Bertherman Eye
06.2022 - Current
Billing Specialist
Arcadia Health Care
06.2022 - 03.2023
Pharmacy Technician
CVS Health
12.2019 - 05.2022
GMP Tech
SBM
06.2017 - 12.2019
Sales Representative
Metro PCS
02.2016 - 05.2017
High School Diploma -
Woonsocket High School