Gretchen Alford
Salt Lake City
Summary
Dedicated professional with proven customer service skills. Known for resolving issues with a positive attitude and building strong customer relationships. Committed to ensuring high satisfaction and efficient task management. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Candeler
The Wick Lab
Salt Lake City
08.2024 - 10.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Receptionist
Leer and Leer
Salt Lake City
05.2024 - 09.2024
- Answered phone calls and routed inquiries to relevant departments.
- Greeted visitors and directed them to appropriate personnel.
- Scheduled and confirmed appointments.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
Guest Services
Top Golf
Midvale
07.2023 - 05.2024
- Monitored the performance of guest services staff members to ensure quality service delivery.
- Oversaw daily operations of guest services department to ensure exceptional customer experience.
- Managed customer inquiries and provided timely responses to support sales efforts.
- Trained new team members on company policies and customer service standards.
Tennis Coach
Cottonwood Heights Recreation Center
Cottonwood Heights
04.2022 - 09.2022
- Demonstrated proper tennis techniques and strategies to enhance player performance.
- Engaged with parents to communicate player development and program updates.
- Provided feedback on court positioning, shot selection, and footwork.
- Facilitated communication between parents, guardians regarding team policies, procedures.
- Coordinated team events such as tournaments, group practices, and travel arrangements.
Education
High School Diploma -
Highland Highschool
Salt Lake City, UT05-2025
Some College (No Degree) -
University of Utah
Salt Lake City, UTSkills
- Customer service
- Time management
- Flexible and adaptable
- Dependable and responsible
- Friendly, positive attitude
- Task prioritization
References
References available upon request.
Timeline
Candeler
The Wick Lab
08.2024 - 10.2025
Receptionist
Leer and Leer
05.2024 - 09.2024
Guest Services
Top Golf
07.2023 - 05.2024
Tennis Coach
Cottonwood Heights Recreation Center
04.2022 - 09.2022
High School Diploma -
Highland Highschool
Some College (No Degree) -
University of Utah