Gretchen Behunin
Rock Springs,WY
Summary
Accomplished Office Manager with a proven track record at Evergreen North American, excelling in office administration identifying priorities and shifting gears quickly in a rapidly changing environment day to day or hour to hour with little supervision or direction but never losing attention to detail or missing deadlines.
Overview
13
13
years of professional experience
Work History
Office Manager
Evergreen North American
Rock Springs, WY
11.2011 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Maintained payroll information by calculating, collecting, and entering data.
- Conducted thorough audits of payroll records to identify discrepancies and areas for improvement.
- Managed payroll processing efficiently, ensuring timely salary disbursements without errors or discrepancies.
- Maintained strict confidentiality of all payroll information and records.
- Processed out-of-cycle payroll for compensation adjustments and additions.
- Verified discrepancies and resolved clients' billing issues
- Analyzed aging reports and provided recommendations for improving collections efforts.
- Prepared bills receivable, invoices, and bank deposits.
- Improved cash flow by aggressively following up on overdue accounts and negotiating payment plans.
- Maintained accurate financial records by regularly reconciling accounts receivable ledgers.
- Researched and resolved invoice and payment issues for internal employees and external vendors.
- Improved payment accuracy with meticulous invoice review and reconciliation efforts.
- Collaborated with procurement team to ensure accurate purchase order issuance, enhancing overall process efficiency.
- Reduced late payment fees and managed cash outflows by prioritizing invoice payments based on terms and cash flow forecasts.
- Supported budget management by providing accurate forecasts of upcoming expenses.
- Streamlined vendor inquiries and disputes resolution, maintaining positive and professional relationships.
Education
General -
RSHS
Rock Springs, WYSkills
- Office Administration
- Billing
- Payroll Processing
- Bookkeeping
- Document Management
- Account Reconciliation
- Credit and collections
- Documentation and control
- Workflow Optimization
- Financial Reporting
- Financial Tracking
- Report Preparation
- Computer Skills
- MS Office
- Excel
- Various software applications for payroll, purchasing, accounting, billing
Timeline
Office Manager
Evergreen North American
11.2011 - Current
General -
RSHS