Gretchen Bonack
Eagle River
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
Work History
Stay at Home Parent
Not Applicable
Eagle River
09.2017 - Current
- Coordinated daily schedules and activities for children of various ages.
- Managed household budgets and expense tracking for family needs.
- Developed educational activities to promote children's learning and growth.
Personal Banker
Mbank
Eagle River
07.2016 - 09.2017
- Assisted customers with account openings and financial product inquiries.
- Developed personalized banking solutions based on customer needs and preferences.
- Educated clients on digital banking tools and services for enhanced convenience.
- Collaborated with team members to streamline customer service processes effectively.
- Resolved customer issues promptly, enhancing overall satisfaction and trust in services.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Identified potential fraud risks on accounts and reported suspicious activities to management.
- Greeted customers upon entering the bank and directed them to appropriate personnel or services.
- Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
- Managed daily transactions, ensuring accuracy and compliance with banking regulations.
- Provided customer service to clients, including answering questions and resolving issues.
Universal Banker
Great North Bank
Eagle River
02.2015 - 07.2016
- Facilitated customer transactions across various banking services and products.
- Provided personalized financial advice to meet customer needs effectively.
- Educated clients on account features and digital banking tools.
- Collaborated with team members to improve customer service processes.
- Handled customer inquiries and resolved issues promptly and professionally.
- Assisted in training new staff on operational procedures and systems.
- Maintained compliance with banking regulations and internal policies diligently.
- Processed deposits, withdrawals, loan payments and other financial transactions.
- Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
- Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
- Answered telephone inquiries regarding account balances, fees or general information.
- Maintained cash drawer by following exact procedures for transactions and strong security protocols.
- Provided customer service to clients by answering questions, resolving complaints and processing transactions.
- Satisfied customers by consistently delivering fast, knowledgeable services for diverse banking needs.
- Verified customer identity through driver's license or other forms of identification.
- Advised customers on how to use mobile banking applications effectively.
- Balanced currency, coin and checks in cash drawers at ends of shifts and calculated daily transactions using computers or calculators.
- Set up new accounts and services for customers and explained important restrictions, benefits and requirements of each.
- Assisted customers with online banking setup and troubleshooting issues.
- Maintained records of customer interactions and transactions in accordance with bank policies.
- Completed routine transfers, deposits and bill payments.
- Attended weekly meetings with branch managers to discuss goals related to sales targets.
- Developed relationships with business owners to promote commercial banking services.
Certified Nursing Assistant/Telemetry Monitor Technician
Howard Young Medical Center
Woodruff
10.2013 - 02.2015
- Assisted patients with daily living activities and personal hygiene.
- Monitored vital signs and reported changes to nursing staff.
- Maintained a clean and safe environment for patients.
- Documented patient care activities in electronic health records.
- Collaborated with healthcare team to deliver patient-centered care.
- Educated patients on health management and safety practices.
- Provided emotional support to patients and families during care processes.
- Ensured proper usage of medical equipment and supplies in patient care areas.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Observed and reported unusual symptoms and changes to charge nurse.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Helped residents walk with or without self-help devices.
- Responded quickly to emergency situations involving sudden illness or injury.
- Distributed drinking water and nourishment to residents.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Assisted residents in preparing for activities and social programs.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Supported non-ambulatory residents in range of motion exercises.
- Collected specimens, monitored vitals, and maximized patient comfort to maintain optimal environment.
- Monitored patient vital signs using telemetry equipment and software.
- Assisted nursing staff in identifying abnormal heart rhythms and alerts.
- Documented patient data accurately for medical records and reporting.
- Collaborated with healthcare team to ensure timely patient care interventions.
- Maintained and calibrated telemetry monitoring devices for optimal performance.
- Educated patients and families on telemetry monitoring processes and procedures.
- Responded promptly to alarms, notifying staff of critical changes in conditions.
- Monitored cardiac rhythms, analyzed data, and reported findings to medical staff.
Education
Phlebotomy - Phlebotomy
Nicolet Technical College
09.2014 - 01.2015
Certified Nursing Assistant - Nursing
Nicolet Technical College
09.2012 - 05.2013
Northland Pines High School
Eagle River, WISkills
- Organizational skills
- Time management
- Team collaboration
- Relationship building
- Customer engagement
- Customer service
- Workflow optimization
- Adaptability and flexibility
Timeline
Stay at Home Parent
Not Applicable
09.2017 - Current
Personal Banker
Mbank
07.2016 - 09.2017
Universal Banker
Great North Bank
02.2015 - 07.2016
Phlebotomy - Phlebotomy
Nicolet Technical College
09.2014 - 01.2015
Certified Nursing Assistant/Telemetry Monitor Technician
Howard Young Medical Center
10.2013 - 02.2015
Certified Nursing Assistant - Nursing
Nicolet Technical College
09.2012 - 05.2013
Northland Pines High School