Gretchen Burnworth

Business Office Supervisor

• Oversee registration, medical records, accounts receivable, accounts payable, scheduling, insurance verification, and collections.
• Monitor and analyze reports for the center and oversee the operational success of the business office.
• Evaluate registration, insurance verification, and cash posting to determine the integrity of data input.
• Conduct staff meetings and provide guidance and feedback to strengthen business office team.
• Oversee center managed care contracts with third party payers including Medicare and Medicaid.
• Maintain positive working relationships with physicians that utilize the center and their staff.

Operating Room Surgery Scheduler

• Finalize daily OR schedules, ensuring accuracy for over 70 surgeons, boosting operational efficiency.
• Input patient and surgical data into Advantx system with high accuracy, maintaining detailed records.
• Coordinate equipment needs and charges, ensuring all are documented on OR schedules and in Advantx.
• Serve as the primary contact for 70+ surgeon offices, facilitating seamless communication.
• Track and manage facility Block Schedule, optimizing surgeon utilization and released block time.
• Implement innovative scheduling strategies to maximize OR usage.
• Communicate effectively with Business Office, Preop/Pacu Nurses, Central Billing Office, Clinical Director, and Facility Administrator.

Operating Room Surgery Scheduler

• Finalized daily OR schedules for 70+ surgeons, enhancing operational efficiency and accuracy.
• Entered patient and surgical data into Advantx system, maintaining precise and detailed records.
• Coordinated and documented equipment needs and charges, ensuring comprehensive OR schedules.
• Served as the primary contact for surgeon offices, facilitating effective communication.
• Tracked and managed Block Schedule, optimizing surgeon utilization and released block time.

Business Office Float

• Verified medical insurance benefits, calculating patient responsibility, and inputing data into Advantx system.
• Discussed surgery center
• costs with patients, providing detailed benefit breakdowns when necessary.
• Ensured accurate cost calculations, improving patient understanding and satisfaction.
• Covered the front desk when needed, checking in patients, answering the phone, and scanning in medical records.
• Streamlined patient check-ins, boosting front desk efficiency.

Medical Records Coordinator

• Prepared patient charts for surgeries, ensuring accurate and complete information for smooth operations.
• Communicated with departments to correct patient data, enhancing data integrity and compliance.
• Archived patient charts with secure data storage, safeguarding patient health information.
• Analyzed patient chart discrepancies, ensuring compliance with healthcare regulations.

Patient Care Technician

• Collaborated with registered nurses to provide comprehensive patient care, including vital signs monitoring and A1C testing.
• Efficiently discontinued IVs and transported patients, ensuring smooth transitions and patient comfort.
• Assisted in achieving measurable improvements in patient care quality through diligent support and teamwork.
• Analyzed patient care protocols to assist nurses more effectively, increasing treatment precision.

• Operated espresso machines, blenders, and coffee brewers, ensuring consistent quality and speed.
• Prepared and served beverages for drive-thru and café, maintaining high standards of service.
• Executed opening and closing duties, ensuring smooth transitions and continuous workflow.

• Verified orthodontic insurance benefits, ensuring accurate patient cost and coverage details.
• Resolved unpaid insurance claims by communicating with insurance companies, improving claim resolution rates.
• Processed various payment methods, ensuring timely and accurate financial transactions.

• Handled 100+ daily calls, assisting Brand Partners and customers with multi-level marketing queries.
• Educated Brand Partners on business operations, resolving customer issues efficiently.
• Maintained high Quality Assurance standards for call etiquette and hold times.

• Handled cashier duties including money orders, stamps, check cashing, and Western Union transactions.
• Trusted keyholder responsible for opening and closing the cashier office daily.
• Reconciled register pans and managed front-end operations efficiently.
• Administered refunds and ensured smooth customer service operations.
• Built strong rapport with upper management through reliable performance.