Gretchen Haage
Portland,OR
Summary
Friendly Bartender with over 20 years in customer service. Keep work area clean, stocked and conveniently organized at all times. I thrive in organized chaos. I'm able to pick up on and pay great attention to detail which allows me to often be two steps ahead of my guests. I enjoy working with the public, very friendly,creating regulars comes naturally to me. I am open and committed to building a great customer base by providing a positive service experience.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Bartender
Lotsa Luck Bar & Grill
2236 SE Powell Blvd.
10.2021 - 01.2024
- Increased customer satisfaction by providing excellent service.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained video lottery guests by being attentive and prompt with payouts.
- Contributed to a positive work environment through effective teamwork and communication.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Consistently met or exceeded sales goals setting new record in sales within first couple months
- Kept bar stocked with liquors, juices and garnishes for drinks.
Hairstylist
Nurture Salon
Milwaukie Ave. In Sellwood
03.2013 - 08.2020
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
Assistant Manager/Barista Shift Supervisor
Starbucks
Milwaukie & Bybee. Sellwood
02.1997 - 03.2012
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Education
Psychobiology/sociology
Portland Community College
Portland, ORHairstylist
Portland Beauty School
82nd & Siskiyou NE Portland03.2012
Skills
- Engaging Personality
- Calm and Composed
- Clear and Effective Communication
- Outgoing Personality
- Service-Oriented Mindset
- Conflict Resolution
- Strong Multitasking
- Attention to Detail
- Team Player Attitude
- Customer Service Expertise
- Fast Learner
- Honest and Dependable
Certification
- OLCC License -current
- Food handlers License -current
Timeline
Bartender
Lotsa Luck Bar & Grill
10.2021 - 01.2024
Hairstylist
Nurture Salon
03.2013 - 08.2020
Assistant Manager/Barista Shift Supervisor
Starbucks
02.1997 - 03.2012
Psychobiology/sociology
Portland Community College
Hairstylist
Portland Beauty School
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