GRETCHEN HARDIN
Java House
Noblesville,IN
1
Certification
6
years of professional experience
A professional employee prepared for leadership roles within dynamic environments. Strong focus on team collaboration, ensuring flexibility to meet changing needs. Expert in staff coordination, conflict resolution, and operational efficiency. Reliable and results-driven, known for fostering positive work environment and achieving organizational goals. Good listening skills combined with a detail-oriented and attentive nature. Organized and enthusiastic, with experience processing payments accurately and ensuring high levels of customer satisfaction in all interactions. With customers and employees alike, I am extremely service-oriented and professional. As a quick learner I have a willingness and a desire to learn new positions.
Work History
Shift Manager
1 Year 3 Months- Supervised daily operations to ensure efficient workflow and high-quality service delivery.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.
- Managed inventory levels, ensuring product availability while minimizing waste.
- Resolved customer complaints promptly, enhancing overall guest experience and loyalty.
- Coordinated with management to align team goals with business objectives, driving sales growth.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Cooperated with coworkers to improve customer experience.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Crafted and served high-quality beverages following standardized recipes and customer preferences.
- Assisted in training new baristas on beverage preparation techniques and customer service best practices.
- Developed rapport with regular customers, fostering loyalty through personalized service experiences.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
Cashier
7 Months- Credit cards, checks, gift cards, and coupons were all processed by me
- Processed transactions accurately using point-of-sale systems to enhance customer satisfaction.
- Immediately informed the manager of any accidents, injuries, or unsafe working conditions
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
- Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls
- Trained team members to work as cashiers in accordance with company policies and procedures
- Helped customers by answering their questions and completing their requests
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift
- Greeted them and gave them product information as customers entered
- Greeted customers with a smile and offered prompt and dedicated assistance
- Earned customer loyalty by interacting with them in a friendly manner and remembering their orders.
- Worked flexible schedule and extra shifts to meet business needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Daycare Assistant
6 Months- Kept the area clean, neat, and hazard-free to protect children, personnel, and families
- Used positive behavior management techniques to improve social interactions and emotional development
- Kept a good balance of rest periods, active play, and instruction in my schedule
- Kept track of the children's behavior, the food they ate, and the medications they were given
- Was in charge of activities for over 10 children ranging from infant to age 5
- Used patience, skill, and a variety of behavior modification techniques to keep order and safety
- Spoke with parents about their daily activities, as well as positive and negative developments
- Kept an eye on the entrances and exits to make sure the kids didn't wander too far away from the important areas
- Observed play activities in order to identify both positive and negative behaviors
- Kept children between infant and age 5 safe and secure at all times.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Taught children to organize toys, wash hands, and share by leading by example.
Cashier
9 Months- Trained new staff on cashier procedures and company policies to ensure compliance and consistency.
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
- Trained team members to work as cashiers in accordance with company policies and procedures
- Helped customers by answering their questions and completing their requests
- Used cash registers and POS systems to request and record customer orders and compute bills
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift
- Immediately informed the manager of any accidents, injuries, or unsafe working conditions
- Welcomed customers and helped determine their needs.
Education
High School Diploma
Skills
Cash handling
Decision-making
Customer service focus
Staff motivation
Opening and closing procedures
Punctual and reliable
Handling customer complaints
Delegating work
Interpersonal skills
Shift checklists
Shift leadership
Active listening
Critical thinking
Inventory and stocking
Goal setting and achievement
Problem anticipation and resolution
Conflict resolution
Continuous improvement
Willingness to learn
Time management
Multitasking and prioritizing
Attention to detail
Reliability
Excellent communication
Customer satisfaction
Organizational skills
Customer engagement
Teamwork and collaboration
Accomplishments
- Achieved Employee of the month through effectively helping with keeping the store clean and being polite and energetic with customers.
- Through hard work and reliability I was promoted to Shift manager after 3 months of working at my most recent job.
Certification
High School - 2022
Timeline
Shift Manager
Java House
03.2025 - CurrentRead More
Cashier
Goodwill Store
06.2021 - 01.2022Read More
Daycare Assistant
Heartland Hall Child Development Center
09.2020 - 03.2021Read More
Cashier
McDonald's
01.2020 - 10.2020Read More
Carmel High School
High School Diploma
Read More