Gretchen Kiefer
Lafayette,Colorado
Summary
Dynamic retail management professional driving team performance and customer satisfaction through innovative merchandising and efficient inventory control. Skilled in resolving customer inquiries and optimizing daily operations for improved efficiency.
Overview
19
19
years of professional experience
Work History
Assistant Store Manager, Lawn & Garden/ Kitchen Ma
JAX Farm and Ranch
Lafayette, Colorado
06.2023 - Current
- Supervised daily store operations, coordinating staff schedules to ensure optimal coverage.
- Managed inventory levels, organizing stockroom for efficient retrieval and maintaining product availability.
- Merchandise displays to enhance product visibility and appeal.
- Addressed customer inquiries and resolved issues, enhancing overall customer satisfaction.
- Oversaw daily cash handling procedures, reconciling discrepancies.
Grocery Manager
King Soopers
Louisville, CO
01.2019 - 12.2022
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Engaged customers, providing high-level service and support to help locate desired products.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Lead Trainer, Bartender
The Cheesecake Factory
Boulder, CO
08.2007 - 11.2018
- Developed and delivered training materials to enhance employee performance and efficiency.
- Secured cash bank and stocked service bar for streamlined operation.
- Managed simultaneous customer, team, and business needs to minimize delays and errors.
Education
Bachelor Of Science - Business Management, Marketing
Albright College
Reading, PASkills
- Inventory control
- Visual Merchandising
- Product Promotion
- Cash handling
- Staff scheduling
- Team leadership
- Time management
- Customer service and engagement
- Customer Service and Assistance
- Conflict resolution
- Strategic merchandising
Timeline
Assistant Store Manager, Lawn & Garden/ Kitchen Ma
JAX Farm and Ranch
06.2023 - Current
Grocery Manager
King Soopers
01.2019 - 12.2022
Lead Trainer, Bartender
The Cheesecake Factory
08.2007 - 11.2018
Bachelor Of Science - Business Management, Marketing
Albright College