Eddie Delgado Castro
Kyle
Summary
Bilingual (English & Spanish) business and communications professional with over 5 years extensive experience in administrative support, authored of a project management, entrepreneurship, executive assistance, customer service, and supervision. Able to professionally work with Microsoft Office for data analysis. Great public speaking and communication skills. Strong organizational skills, positive attitude, and great at working in teamwork.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Internal Revenue Service, IRS
01.2022 - Current
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Collaborated with team members to improve overall call center efficiency and performance, resulting in reduced wait times and increased productivity.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Contributed to a positive work environment by fostering collaboration and open communication among diverse team members.
Tax Examiner
INTERNAL REVENUE SERVICE
12.2019 - 01.2022
- Provide assistance on inquiries initiated by taxpayers by determining information needed to resolve inquiries, collected, compared and researched pertinent tax data through IDRS, accounting records, IRS officials or other agencies; Take corrective actions to close a case, such as adjusting taxpayer's account, recomputing tax liability, and preparing manual refunds; Advocated to refer possible violations of tax law or cases requiring examination determinations or legal determinations of the tax code
- Increased tax compliance by thoroughly examining financial documents and identifying discrepancies.
- Streamlined the audit process for faster completion and more accurate results.
- Resolved complex tax issues through diligent research and effective communication with taxpayers.
MET SUPERVISOR (Merchandising)
The Home Depot
12.2013 - 12.2014
- Supervise a group of employees, working with store merchandising; Establish store planograms, and design of presentation of products.
MARKETING COORDINATOR ASSISTANT
Caribbean Restaurants, Burger King
12.2010 - 12.2011
- Assigned to collaborate with the Marketing Department in the coordination of all BK restaurant events, such as BK 10K Race; Benefits Programs for the Elderly Communities in PR, and in the development of marketing strategies doing market research.
Education
MASTER OF BUSINESS - Quality Management
University of Turabo
Gurabo, PR01.2014
BACHELOR OF BUSINESS - ADMINISTRATION International Business
University of PR
01.2012
Skills
- Microsoft Office
- Leader & Speaker
- Project Manager
- IRS Programs
- Business Analysis
- Product Design
Extracurricular Activities
ENACTUS BOARD MEMBER
Timeline
Customer Service Representative
Internal Revenue Service, IRS
01.2022 - Current
Tax Examiner
INTERNAL REVENUE SERVICE
12.2019 - 01.2022
MET SUPERVISOR (Merchandising)
The Home Depot
12.2013 - 12.2014
MARKETING COORDINATOR ASSISTANT
Caribbean Restaurants, Burger King
12.2010 - 12.2011
MASTER OF BUSINESS - Quality Management
University of Turabo
BACHELOR OF BUSINESS - ADMINISTRATION International Business
University of PR
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