Summary
Overview
Work History
Education
Skills
Timeline
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Gretchen Senerchia

Gretchen Senerchia

Clifford,PA

Summary

Results-driven and cross-trained sales associate, landscaper, and part-time event planner; former tech support advisor/sales associate, bringing progressive background in multiple environments. Natural leader with exceptional skills in planning, customer relations and working under pressure to meet company needs. Manages competing priorities with organized and resourceful approaches.

Overview

17
17
years of professional experience

Work History

Associate

Melben's Murkantile
Nicholson, PA
04.2008 - Current
  • Works necessary hours to meet seasonal and business demands
  • Identifies customer needs and desires to enhance customer experiences and boost sales
  • Creates solutions for customers to satisfy specific needs and budget
  • Handles financial transactions and organizes sales receipts for shifts worked
  • Responsible for completely taking apart booths, and reorganizing/creating new displays to give the shop a fresh new look
  • Duties include pricing and placing of new inventory
  • Responsible for creating and contributing to the shop's social media advertising, (Facebook business page)

Event Planner/Fundraiser Volunteer

Self Employed
Clifford, PA
10.2011 - Current
  • Organizes weddings, reunions, and parties, in addition to various charity projects and fundraisers.
  • Brainstorms and implements creative event concepts and themes.
  • Coordinates schedules and timelines for events.
  • Works closely with couples and guests of honor to meet event goals, maintain deadlines and resolve complaints or service issues, all while staying within budget.
  • Evaluates and selects service providers and vendors according to customer requirements or project needs.
  • Consults with clients to determine objectives, budget, and requirements for events.
  • Guides hosts and guests of honor through proper etiquette and procedure on their Big Day.
  • Charitable projects/recipients include: Toys for Tots, veterans, animal rescuers, single families, and Ronald McDonald House.

Professional Landscaper

Self Employed
Clifford, PA
04.2009 - Current
  • Manages and executes all projects from start to finish, from installing stone work, to mulching, gardening, planting, and maintaining.
  • Works with customers to develop landscaping plans and bring their visions to life, while strictly adhering to their budgets
  • Diagnoses lawn and garden issues and recommended targeted solutions
  • Develops lasting customer relationships and grows network solely through word of mouth
  • Maintains routine landscaping schedules to boost garden health.

Tech Support and Sales, (Remote)

Concentrix
Clifford, PA
05.2023 - 11.2023
  • Used well-developed skill set to sell the right products to customers, quickly forming great relationships and repeat business through active listening.
  • Ensured orders were placed and fulfilled quickly and accurately with meticulous attention to detail.
  • Consulted via telephone to understand user problems, by asking probing questions to locate root causes.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Assisted with both simple and complex technical issues, while simultaneously building a good rapport with customers through listening, empathy, and assurance.

Education

Diploma - Academics

Forest City Regional High School
06.1997

Skills

  • Project planning
  • Communication/Customer Service
  • Problem Solving
  • Multitasking and meeting deadlines while remaining calm under pressure
  • Events logistics management
  • Flexible and Adaptable
  • Strong Work Ethic
  • Technical Troubleshooting

Timeline

Tech Support and Sales, (Remote)

Concentrix
05.2023 - 11.2023

Event Planner/Fundraiser Volunteer

Self Employed
10.2011 - Current

Professional Landscaper

Self Employed
04.2009 - Current

Associate

Melben's Murkantile
04.2008 - Current

Diploma - Academics

Forest City Regional High School

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Gretchen Senerchia