Summary
Overview
Work History
Education
Skills
Timeline
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Gretchen Sicker

Lakewood

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

13
13
years of professional experience

Work History

Manager of Operations

Terrestial Brewing Co
07.2021 - Current
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Successfully navigated the opening of a secondary business while maintaining consistency and success of the original.

Bartender

Mcgintys Pub
08.2014 - 07.2021
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Created years long customer relationships that ensured continued and consistent patronage.

Server

Red Robin
04.2011 - 10.2014
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Filled multiple roles throughout the week to match the needs of the business. (hospitality, expo, food prep, service, etc.)

Education

Avon Lake High School
Avon Lake, OH

Cellular Biology

Kent State University
Kent, OH

Social Work

Cuyahoga Community College
Cleveland, OH

Skills

  • Management Training
  • Originality and Creativity
  • Overseeing Employees
  • Focus and Follow-Through
  • Customer Relations
  • Customer Service
  • Customer Retention
  • Problem Anticipation and Resolution

Timeline

Manager of Operations

Terrestial Brewing Co
07.2021 - Current

Bartender

Mcgintys Pub
08.2014 - 07.2021

Server

Red Robin
04.2011 - 10.2014

Avon Lake High School

Cellular Biology

Kent State University

Social Work

Cuyahoga Community College

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Gretchen Sicker