Gretchen Steinbock
Milwaukee,WI
Summary
Dedicated professional with extensive experience in the hospitality industry. Committed to delivering exceptional service and implementing workflow improvements that enhance productivity and guest satisfaction. Willing and eager to learn by adapting to company practices and procedures.
Overview
5
5
years of professional experience
Work History
Guest Experience Leader
Lululemon
Brookfield, WI
10.2025 - Current
- Delivered exceptional customer service, enhancing overall guest satisfaction and loyalty.
- Assisted in training new team members on operational procedures and company values.
- Resolved guest inquiries efficiently, ensuring a positive shopping experience.
- Collaborated with team to maintain store presentation standards and inventory accuracy.
Shift Supervisor
Starbucks
Sheboygan, WI
01.2021 - 10.2025
- Supervised daily operations, ensuring adherence to quality standards and customer service excellence.
- Trained and mentored new baristas, promoting a collaborative and efficient work environment.
- Managed inventory levels, coordinating with suppliers to maintain optimal stock and minimize waste.
- Implemented workflow improvements, enhancing team productivity and service speed during peak hours.
Education
Dental Hygiene
Milwaukee Area Technical College
Milwaukee, WI05.2028
Skills
- Guest experiences
- Exceptional communication
- Guest relations management
- Hospitality and service industry background
- Data entry proficiency
- Policy adherence
- Willingness to learn
- Teamwork and collaboration
Timeline
Guest Experience Leader
Lululemon
10.2025 - Current
Shift Supervisor
Starbucks
01.2021 - 10.2025
Dental Hygiene
Milwaukee Area Technical College