Gretell Benitez
3480 NW 85th Ct Doral
Summary
Hospitality professional with 15 years of experience and over a decade in fine dining establishments. Strong background in Asian and Italian cruise. Knowledgeable in wine and sake paring. Skilled in providing refined, detailed oriented service in high volume scenarios. Expert in understanding guest behavior and preferences to provide thoughtful recommendations, increase sales through strategic upselling, and ensure a memorable fine dining experience.
Overview
11
11
years of professional experience
Work History
Server
Novikov-Miami
Miami
10.2018 - 05.2026
- Delivered exceptional fine dining service in a high-volume, fast-paced restaurant environment for nearly 8 years.
- Created personalized guest experiences through thoughtful food, wine, and sake pairings.
- Cultivated strong guest relationships and fostered repeat clientele.
- Assisted in training and mentoring new team members.
Server
Casa Tua
Miami Beach
12.2017 - 10.2018
- Delivered elevated fine dining service in an exclusive private club environment.
- Provided personalized guest experiences through expert menu knowledge and wine pairings.
- Refined table-side service style.
- Built lasting rapport with guests to enhance loyalty and repeated business.
Server Assistant
Le Sirenuse At The Four Seasons
Surfside
03.2017 - 12.2017
- Assisted with all aspects of front-of-house service. Including table setup, course clearing, beverage service, and tableside plating while maintaining a polished dining environment.
Server Assistant
Casa Tua
Miami Beach
12.2014 - 01.2017
- Supported front of house operations by assisting servers with table maintenance and guest service in fine dining standards to ensure an elevated dining experience.
Education
Miami Dade College
Miami, FLSkills
- Luxury Hospitality Standards
- Wine & Sake Knowledge
- Food & Beverage Pairing
- Upselling & Guest Engagement
- Table-side Service
- High-Volume Dining
- Guest Relations
- Team Training
- POS Systems
References
- Valeria Pisul|General Manager, Novikov Miami, (786) 427-9347
- Marlon Torro| Sommelier, Novikov Miami, (786) 554-1590
Timeline
Server
Novikov-Miami
10.2018 - 05.2026
Server
Casa Tua
12.2017 - 10.2018
Server Assistant
Le Sirenuse At The Four Seasons
03.2017 - 12.2017
Server Assistant
Casa Tua
12.2014 - 01.2017
Miami Dade College