Hi, I’m
Grethel Stabach
Lakewood,CO
Summary
High Achieving Technical Support Specialist with a two-year ongoing education; pursuing a Bachelor's Degree in Computer Science in Cybersecurity. Versed in troubleshooting and desktop support skills on Windows, and Mac systems. Detail-oriented Reliable employee seeking a Helpdesk Technician position. Performed the installation and Configuration of software and hardware. Gained training on Windows and Active Directory. Helped clients both on-site and remotely, and have consistently demonstrated a keen ability to problem-solve and troubleshoot
Overview
11
years of professional experience
Work History
Sev1Tech
IT Technician
12.2022 - 05.2023
Job overview
- Performed maintenance tasks on PCs
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
- Executed diagnostics, troubleshooting and evaluations on on Windows and Mac equipment
- Conducted tests of components and systems to evaluate performance and identify concerns
- Maintained quality assurance and customer satisfaction objectives
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation
- Worked collectively with other teams to reach deadlines and meet customer expectations
- Collaborated on new ways to improve processes and increase productivity
- Updates users information based on equipment, imaging requirements based on migration dates.
Foothills Regional Housing
IT Technical Support
05.2022 - 11.2022
Job overview
- Collected, update, and migrated employee information
- Coordinate all aspects of the ticketing system including maintenance and support
- Analyzed current information and helped develop plans to address needs
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
- Configured hardware, devices, and software to set up workstations for employees
- Removed malware, ransomware, and other threats from laptops and desktop systems
- Patched software and installed new versions to eliminate security problems and protect data
- Collaborated with vendors to locate replacement components and resolve advanced problems
- Maintained servers and systems to keep networks fully operational during peak periods
- Configure and manage firewall (Calyptix
West Metro Fire Protection District
IT Support Specialist (Intern)
08.2020 - 12.2021
Job overview
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising
- Collected, arranged and input information into database system
- Gathered, organized and input information into digital database
- Generated reports detailing findings and recommendations
- Provided Tier 1 IT support to non-technical internal users through desk side support services
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Used ticketing systems to manage and process support actions and requests
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
- Performed maintenance tasks on PCs, networks and mobile devices
- Prepared trouble resolution and analysis, project status, equipment reports
- Improved operations through consistent hard work and dedication
- Used coordination and planning skills to achieve results according to schedule
Accedo Technologies
Customer Service Manager
02.2012 - 03.2020
Job overview
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
- Introduced higher standards for customer service and increased efficiency by streamlining operations
- Exceeded team goals and collaborated with staff members to implement customer service initiatives
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements
- Consistently managed [17]-person staff, effectively resolving issues, which resulted in top ranking out of [9] teams.
Education
Liberty University
Bachelor of Science from Computer Science And Cybersecurity
05.2020
University Overview
- Awarded: The National Society of Collegiate Scholars
- 3.5 GPA
Skills
- Hardware Upgrades
- Data Recovery
- System Performance Assessment
- Organizational Skills
- Hardware and Software Repair
- Wireshark
- Remote Technical Support
- Software Management
- Disaster Recovery Procedures
- Wireless Access Point
- DNS Lookup
- VMware
- Active Directory
- IPV4&IPV6
- Service Now
- Windows & Mac imaging
- SMS
Accomplishments
- Cybersecurity Sec-106] Training Certificate
- PV4& Networking Certificate
- IT Essentials Certificate
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Hebrew
Professional Working
French
Professional Working
Italian
Limited Working
Timeline
IT Technician
Sev1Tech
12.2022 - 05.2023
IT Technical Support
Foothills Regional Housing
05.2022 - 11.2022
IT Support Specialist (Intern)
West Metro Fire Protection District
08.2020 - 12.2021
Customer Service Manager
Accedo Technologies
02.2012 - 03.2020
Liberty University
Bachelor of Science from Computer Science And Cybersecurity
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