Summary
Overview
Work History
Education
Skills
Timeline
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Jacob L. Villalobos

Lakewood,CO

Summary


Customer Service professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

8
8
years of professional experience

Work History

Barista, Sales

Black Box Bakery
03.2023 - Current
  • Lead Barista in charge of sales and product promotion.. Aided in establishing a loyal customer foundation while promoting classic and novel products. Ensures the thorough completion of all opening and closing duties while assisting the bakery team with necessary production.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Supervisor: Ariel Israel. (940) 268-8677

Server, Barista, Bartender, Maitre d

The Bindery
02.2020 - 03.2023
  • Implemented guest service practices while elaborating on food and beverage description and quality.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Juggle multiple service roles as needed.
  • Worked with POS system to place orders, manage bills, schedule reservation, and handle complimentary items.
  • Supervisor: Angela Black. (720) 401-5976

Lead Guest Service Specialist

Butterfly Pavilion
10.2017 - 07.2019
  • Provided optimal guest experience while promoting the sale of memberships to ensure continued growth. Oversaw group booking logistics, working closely with event planners to accommodate special requests. Assisted in managing reservation system to optimize revenue generation.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Supervisor: Julie Webster. (303) 469-5441

Education

Bachelor of Science - Wildlife Science

New Mexico State University
Las Cruces, NM

Skills

  • Proficient in customer service strategies with a decade of experience
  • Knowledge of multiple POS systems, including Toast, Aloha, and ATMS
  • In-depth knowledge of current conservation challenges
  • Proficient in Microsoft Office applications
  • Four years of experience as an outreach coordinator, activist, and science communicator
  • Personable interaction skills
  • Meticulous attention to detail

Timeline

Barista, Sales

Black Box Bakery
03.2023 - Current

Server, Barista, Bartender, Maitre d

The Bindery
02.2020 - 03.2023

Lead Guest Service Specialist

Butterfly Pavilion
10.2017 - 07.2019

Bachelor of Science - Wildlife Science

New Mexico State University

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