Gretta Laney
HOLIDAY
Summary
Personable Office Professional experienced in creating welcoming and organized environments. Delivered exceptional customer service and managed administrative tasks through effective communication and multitasking in fast-paced settings. Focused on transitioning into medical receptionist role, leveraging strong organizational skills and adaptability to enhance operational efficiency and guest satisfaction.
Overview
1
1
year of professional experience
Work History
Pro Contractor Desk Associate
Home Depot
Holiday, FL
11.2025 - Current
- Provided support in training new associates on customer service standards and operational procedures.
- Collaborated with team members to streamline inventory management and restocking procedures.
- Engaged in continuous learning of products and services to improve personal knowledge and customer assistance skills.
- Resolved customer complaints professionally, fostering positive relationships and encouraging repeat business.
- Answered phones and assisted callers with inquiries.
- Maintained cleanliness of entranceway, lobby and restrooms.
- Greeted guests entering and exiting the facility.
- Established relationships with guests to grow and retain client base.
- Streamlined office procedures for increased efficiency and productivity.
- Improved customer satisfaction ratings by promptly addressing inquiries and resolving issues.
- Maintained a well-organized filing system for easy access to important documents and information.
Service Desk Associate
Home Depot
Holiday, FL
11.2025 - Current
- Documented customer interactions and solutions in ticketing system, enhancing service continuity.
- Collaborated with team members to improve response times and service quality on the help desk.
- Trained new associates on systems and best practices, fostering a knowledge-sharing environment.
- Maintained up-to-date knowledge of products and services to provide accurate information to customers.
- Utilized remote support tools to assist customers effectively, enhancing overall service experience.
- Engaged in user support interactions via telephone, chat and email platforms.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Maintained detailed records of customer interactions, ensuring accurate documentation for future reference.
Education
GED -
Online
Skills
- Sales support
- Marketing support
- Meeting coordination
- Sales assistance
- Customer service training
- Calendar management
- Marketing assistance
- Operational efficiency
Timeline
Pro Contractor Desk Associate
Home Depot
11.2025 - Current
Service Desk Associate
Home Depot
11.2025 - Current
GED -
Online