Grettel Ortlieb

• Customer Service
• Problem-Solving.
• Time Management
• Making appointments
• Restocked supplies for spa products, performed sanitizing procedures on reusable tools and brought out fresh linens for tanning beds.

• Assisting new and returning customers with questions and concerns about credit card accounts.
• Processing payments, activating accounts, issuing cards, processing limit increases and decreases, and setting travel plans.
• Reviewing the customer account to determine products and services beneficial to their needs.
• Promoting company products and services.
• Providing excellent customer service, answering customer questions, and maintaining a pleasant customer experience.

Processing due invoices for payments
Comparing purchase orders, prices, terms of payment and other charges
Processing transactions and performing accounting duties such as account maintenance, making sure invoices are properly issued depending on country policies and regulations .

Assist passengers polite and friendly face through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
Handle all aspects of ticketing and check-in by operating a computerized system. System usage includes boarding, baggage service, reservations and resolving complaints and problems.
Direct passengers through Customs, Immigration.

• Usage programs such Genesys, UKG, Outlook, Assisting call center with costumers issues such :open accounts, tolls and toll violation payments , charges, general information.

• Frontier Airlines
• Welcoming passengers.
• Issuing boarding passes and bag tags.
• Tagged hundreds of checked bags with accurate destinations
• Directing passengers to the correct gate or connecting flight.
• Announcing flight information over the airport paging system.
• Assisting Spanish speaker passengers.
• Assisted customers with ticket reservations utilizing the skyspeed program.
• Jet bridge Certified.
• Ensuring passenger safety during boarding and deplaning.