Grey Palmer

• Developed detailed reports of field activities, contributing to process improvements and operational insights.
• Communicated with supervisor to report progress, discuss issues and seek guidance.
• Kept detailed records of field measurements and data.
• Minimized potential hazards through adherence to safety guidelines during all field assignments.
• Prepared and submitted reports to document work performed and provide progress updates to management.
• Delivered high-quality work by diligently following standard operating procedures.
• Communicated with customers to provide updates, gather information and resolve issues.

• Maintain cleanliness of building such as cleaning debris (sharps, heavy objects, etc.)
• Create "breakable" bins for customers to use.
• Maintain safety of customers, ensure proper protective equipment is being used. Ensure clients fill out safety waiver
• Ensure customers adhere to the protocols of the rage room
• Emotionally support clients during sessions.
• Maintain positive and welcoming atmosphere between clients and staff.
• Help scheduling bookings for clients over the phone, online, and in-person.
• Money management of cash, credit, and gift cards.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Built customer loyalty and retention by delivering excellent experiences.

• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
• Processed customer transactions promptly, minimizing wait times.
• Trained other employees in cash regulation, account management of existing and new clients, and other teller duties.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
• Handled branch cash flow.
• Handled auditing and management of files within branch.
• Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
• Streamlined transaction process, allowing for quicker service and reduced wait times for customers.
• Maintained friendly and professional customer interactions.

Cash handling directly and indirectly with customers at registers and self-checkout. Ability to maintain conversation with customers while checking them out in a timely manner. Completed signage activities based on business need. Excellent interpersonal communication.

• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Built relationships with customers to encourage repeat business.

• Honors
• NJROTC Orienteering & Rifle teams