Gricel Garcia
Orlando,FL
Summary
Professional with significant expertise in customer service within insurance industry. Proven ability to handle complex inquiries, resolve issues efficiently, and provide clear, accurate information. Strong focus on collaboration and achieving results, adapting seamlessly to changing demands. Skilled in policy management, claims processing, and maintaining high levels of customer satisfaction. Reliable team player with excellent communication and problem-solving abilities.
Overview
13
13
years of professional experience
Work History
Insurance Customer Service Representative
State Farm-Mike Ackerman
10.2021 - Current
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
Insurance Sales Agent
State Farm-John Psomas
08.2011 - 07.2021
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Generated quotes and proposals for clients to match individual needs.
- Expanded client base by generating referrals from satisfied customers and networking within the community.
- Conducted detailed needs assessments for prospective clients, ensuring comprehensive understanding of their insurance requirements.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Enhanced sales pipeline by targeting potential customers in various markets and utilizing effective marketing strategies.
Education
Associate of Arts -
Miami Dade College
Homestead, FL05.2017
High School Diploma -
Homestead Senir High
Homestead06.2002
Skills
- Organization
- Complaint Handling
- Policy understanding
- Client Education
- Customer Service
- Attention to Detail
- Active Listening
- Decision-Making
Marathon Runner
On my spare time, I enjoy preparing for Marathons. I have accomplished 16 Marathons in the last 12 years.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Insurance Customer Service Representative
State Farm-Mike Ackerman
10.2021 - Current
Insurance Sales Agent
State Farm-John Psomas
08.2011 - 07.2021
Associate of Arts -
Miami Dade College
High School Diploma -
Homestead Senir High
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