Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Gricelda Licona

Conroe,Texas

Summary

Thank you for giving me the opportunity to apply for this position. I would describe myself as diligent, hard-working, conscientious, positive, and an industrious person who can be reduced upon to organize and prioritize their work effectively.


Over the years, I have gained the necessary skills and qualities that will enable me to perform to a very high standard to this role. I am a strong collaborator who fits into any team seamlessly. I am commercially- aware, which means I understand the importable of taking good care of your customers so they become long term advocates of the business, and I will always take ownership of difficult challenges and problems whenever they occur.


My passion for this type of work, my dedication to lifelong learning, and my desire to support my co-workers in completion of their duties, means I will always add value to your organization in my work.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Call Center Representative

EyeCare Associates
04.2021 - 05.2022
  • Reviewed and updated client correspondence files and database information to maintain accurate records.
  • Identified data entry errors and reported to necessary departments.
  • Coded and processed applications into required electronic formats.
  • Answered about 150 Inbound/ Outbound Calls
  • Communicated through E-mails,chats,Telephone,
  • Pharmacy and Prior AutAuthorizations
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Provided language translation services for customer service inquiries.
  • Met all call quality standards and daily quotas for first-call resolution.
  • Met customer service objectives by providing superior customer service to Spanish -speaking customers.

Assistant Manager

Leonel's Upholstery
08.2017 - 03.2021
  • Achieved results by working with staff to meet established targets.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Maintained database systems to track and analyze operational data.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Managed senior-level personnel working in marketing and sales capacities.

Education

High School Diploma -

Alfred Bonnabel Magnet Academy High School
Kenner, Louisiana
05.2014

Skills

  • Collaboration
  • Interpersonal
  • Organizing and Prioritizing skills
  • Problem Solving
  • Time Management
  • Computer Proficiency
  • Social Media Skills (Facebook,Instagram,TikTok,etc)
  • Adaptability & Flexibility

Certification

X-Ray Certificate

Languages

Spanish
Native or Bilingual

Timeline

Call Center Representative

EyeCare Associates
04.2021 - 05.2022

Assistant Manager

Leonel's Upholstery
08.2017 - 03.2021

High School Diploma -

Alfred Bonnabel Magnet Academy High School
X-Ray Certificate
Gricelda Licona