Rhonda Schmid
Lebanon,OR
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
27
27
years of professional experience
Work History
Customer Service
Eyecare Associates
Albany , OR.
1995.10 - Current
- Professional and warm attitude both in person and via phone or email
- HIPAA and Medicare Compliance
- Scheduling- Next Gen Software
- Answer and direct incoming calls with over nine phone lines
- Insurance terminology, verification and authorization/referral requests
- Patient relations- Highly skilled at assisting patients with their inquiries as well as calming upset patients
- Handling all forms of financial transactions
- Sorting and distributing all incoming mail
- Schedule maintenance for six offices
- Patient Intake- Creation of paper/electronic medical records, gathering of demographics, medical history
- Creating and maintaining clinic schedules for several doctor’s in a busy Ophthalmology/Optometry practice
- Positive interaction with doctors and their requests
- Management of employees, schedules, benefits, coaching, training, reviews.
Education
High School Diploma -
South Albany High School
Albany, OregonSkills
- Multitasking and Prioritization
- Courteous with Strong Service Mindset
- Responding to Difficult Customers
- Customer Account Management
- Customer Data Confidentiality
- Issue and Complaint Resolution
- Customer Retention Strategies
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Creative Problem Solving
- Policies and Procedures Adherence
- Establishing and Maintaining Customer Relationships
References
References available by request
Timeline
Customer Service
Eyecare Associates
1995.10 - Current
High School Diploma -
South Albany High School
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