Summary
Overview
Work History
Education
Skills
Software
Timeline
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Griffin Aubol

San Diego,CA

Summary

Forward-thinking business operations manager with a proven track record of optimizing processes, leading cross-functional teams, and fostering company growth. Charismatic leader and detail-oriented team player who excels in guiding projects to surpass goals and expectations. Committed to strategic planning, critical thinking, and strong communication. Passionate about achieving outstanding outcomes for all stakeholders.

Overview

3
3
years of professional experience

Work History

Customer Experience Advocate

Cymbiotika
12.2023 - Current
  • Surpassed CSAT industry benchmarks by providing personalized, white-glove service tailored to customer needs.
  • Acted as a key liaison between customers and internal teams, communicating effectively to enhance the customer experience.
  • Spearheaded shipping expertise initiatives, serving as the go-to resource for international and domestic inquiries.
  • Increased TrustPilot ratings from 2.2 to 4.7 stars by developing clear, empathetic canned responses.
  • Educated customers on product and subscription benefits, reducing churn and attracting new customers through proactive outreach.
  • Developed and executed an audit strategy that decreased customer RTS shipments, generating $60,000 in shipping cost savings within two months.

Operations Manager

AO2 Management
01.2023 - 10.2023
    • Built and maintained strong client partnerships, ensuring consistent satisfaction across enterprise accounts.
    • Developed and implemented hiring procedures that improved candidate quality, employee retention, and overall company performance.
    • Enhanced client onboarding by tailoring workflows to unique business needs and creating detailed documentation.
    • Oversaw 30 international team members, optimizing project management tools to boost efficiency and collaboration.
    • Managed supply chain logistics for Amazon brands, achieving cost reductions and improving forecasting accuracy.

Operations Specialist

AO2 Management
06.2022 - 01.2023
  • Supported the Senior Director of Operations with hiring, onboarding, and client communication initiatives.
  • Served as the primary point of contact for cross-departmental communications, ensuring seamless information flow.
  • Streamlined team operations by managing and maintaining critical Google databases for 50+ employees.

Education

Bachelor of Science - Health Communication

San Diego State University

Skills

Project Management

Client Communication

Negotiation

Creative Problem Solving

Project Management

Active Listening

Adaptability

Conflict Resolution

Process Optimization

Software

NetSuite

ClickUp

Slack

Microsoft Office

Excel

HubSpot

Google Analytics

Typeform

Dixa

Adobe Creative Suite

Timeline

Customer Experience Advocate

Cymbiotika
12.2023 - Current

Operations Manager

AO2 Management
01.2023 - 10.2023

Operations Specialist

AO2 Management
06.2022 - 01.2023

Bachelor of Science - Health Communication

San Diego State University

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