GRIFFIN COOPER
Woodland Hills,CA
Summary
I am a tech-savvy problem solver with expertise in troubleshooting, database management, software applications, and optimizing digital workflows. My adaptability and teamwork abilities help me communicate effectively, enhance productivity, and deliver high-quality results efficiently.
Overview
1
1
Certification
Work History
Technical Representative
Red Oak Enterprise
Melrose, CA
- Provided technical support and troubleshooting assistance to 50+ customers per week via phone, email, and chat
- Diagnose and resolve hardware, software, and network-related issues, improving customer satisfaction by 20%
- Maintain high customer satisfaction by delivering clear, professional, and friendly support
- Maintained up-to-date knowledge on technology trends, software updates, and company products to provide accurate and timely support
- Assisted with prospective management tasks, conducted 10+ property tours weekly, and provided detailed information on leasing options, amenities, and terms
Game Wizards
Art Institute of Los Angeles
- Tested and evaluated game projects, providing feedback on gameplay, mechanics, performance, and technical functionality
- Collaborated with faculty and staff to ensure smooth operation of computer labs and gaming hardware, maintaining an efficient environment for creative development
- Documented technical issues and solutions, contributing to a knowledge base that helped streamline problem-solving for future projects
- Assisted in gaming events and showcases, setting up technical equipment and ensuring seamless presentation
- Collaborated with peers and faculty to solve technical problems in game projects, sharing knowledge and learning new development techniques
Data Entry Specialist
Keller Willams
Los Feliz
- Processing and managing large volumes of data on time
- Maintained and organized data files, facilitating easy retrieval and improving team workflow efficiency
- Utilized software tools like Microsoft Excel, Google Sheets, and database systems to analyze, process, and maintain data
- Collaborated with teams to ensure proper data flow and accurate entry across different departments
- Assisted in preparation of market reports, compiling data on property values, sales trends, and neighborhood demographics for real estate agents
Education
Bachelor of Science - Computer Science
Art Institute of Los Angeles
Skills
- Troubleshooting(Hardware and Software)
- Microsoft Office Suite
- Database Management
- Data Entry
- CRM Software
- Gaming Hardware and Software Support
- Unity
- Unreal Engine
- Friendly
- Positive Attitude
Affiliations
- Award for Excellence in Gameplay and Mechanics, Art Institute of Los Angeles
Certification
- CPR
- First Aid
- AED Certified
Additional Information
Passionate about gaming technology, digital workflows, and emerging software trends., Experience with team collaboration in game development and technical support environments.
Timeline
Technical Representative
Red Oak Enterprise
Game Wizards
Art Institute of Los Angeles
Data Entry Specialist
Keller Willams
Bachelor of Science - Computer Science
Art Institute of Los Angeles
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