Enhanced emergency response times by efficiently prioritizing and dispatching appropriate resources.
Provided life-saving pre-arrival instructions to callers, assisting in stabilizing emergency situations until responders arrived on scene.
Streamlined the call-taking process by developing standardized scripts for common emergency scenarios, resulting in faster response times and more consistent service.
Emergency Communications Dispatcher
Strafford County Sheriff’s Office
03.2021 - Current
Full Time
Take and process Emergency & Non-Emergency phone calls & radio traffic.
Enter and clear warrants through SPOTS terminal as needed during shift.
Process and complete all other tasks as assigned by shift supervisors.
Senior Firefighter EMT, Deputy Fire Warden
Middleton, N.H. Fire and Rescue
09.2010 - Current
Part Time
Former Lieutenant, Captain and Deputy Chief
Licensed NH Emergency Medical Technician
Manage all training operations for department of approximately 20
Respond to fire and medical calls, often establishing command and managing resources.
Oversee all station maintenance.
Hospital Security Officer
Huggins Hospital
01.2024 - 06.2024
Part Time
Responded promptly to alarms or calls for assistance from hospital staff or patients, deescalating tense situations when necessary.
Assisted in emergency situations, providing timely response and coordination with medical staff for patient safety.
Enhanced hospital security by conducting regular patrols and identifying potential safety hazards.
Maintained detailed logs of daily activities, incidents, and actions taken during shifts as evidence in potential legal proceedings or investigations.
Kitchen Manager
Johnson’s Seafood and Steak
01.2016 - 03.2021
Full Time
Manage team of 20 kitchen personnel
Cook and expedite in a high-volume family restaurant.
Order product, manage inventory, and loss control in large commercial kitchen.
Security Officer
Securitas Security Services USA
03.2020 - 07.2020
Part time (Covid)
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Acted quickly during emergency situations to reduce opportunity for damage and injury.
Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Aerospace Manufacturing Technician
Albany Engineered Composites
08.2018 - 12.2018
Full time
Manufacture aircraft engine parts
Maintenance and operation of computerized machinery
Licensed operation of heavy machinery, including forklift
Bouncer
Cannon Lounge
08.2015 - 07.2016
Part time
Conducted thorough ID checks for age verification, preventing underage entry to the establishment.
Reduced conflicts and maintained a positive atmosphere through effective communication and conflict resolution skills.
Managed emergency situations calmly and efficiently by following established protocols, minimizing risk exposure for patrons and staff.
Line Cook
Granite Steak and Grill
06.2011 - 01.2016
Worked as line cook at fast paced restaurant.
Jobs included cooking, dishwashing, prep work.
Provided exceptional customer service
Firefighter and EMT
Milton, N.H. Fire and Rescue
01.2009 - 01.2014
Part time
Respond to emergency situations, assess conditions, act appropriately to contain and extinguish fires, assists victims, and prevent escalation.
Assess patient needs and administer medical services in emergencies.
Maintain equipment.
Education
NH EMT license - undefined
Granite State EMS
Concord
01.2018
Associate Degree - Fire Science
Lakes Region Community College
Laconia, N.H.
01.2014
Fire And EMS
New Hampshire Fire Academy
Concord, NH
2013
High school diploma - undefined
Nute High School
Milton, N.H.
01.2012
Skills
NREMT licensed
Extensive experience in high pressure, fast-paced environments
Dedication to public safety
Superior management skills
Excellent relationship-building skills
Ability to manage multiple tasks in a pressured, deadline driven environment
Certification
NH Certified Firefighter Level III, Ice Rescue Technician
NH Certified Fire and Emergency Services Instructor Level I