GRIFFIN RAGOZA
Shelburne Falls,MA
Summary
Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Successfully remains calm in high-pressure situations and interactions with difficult individuals. Capable of learning new skills quickly and approaching daily challenges with flexibility and openness to changing needs. Superior work ethic with excellent communication, multitasking and prioritization skills. Highly-motivated community service professional skilled at networking, media outreach and relationship development. Flexible and versatile team player adept at maintaining a sense of humor under pressure if necessary. Very capable of managing money, merchandising stock and assisting customers with locating desired items. Hardworking laborer with solid experience preparing work areas, organizing materials and safely operating equipment. Always seeking ways to take on extra work and assist team members.
Overview
13
13
years of professional experience
Work History
Security Officer
Brattleboro Retreat
Brattleboro, VT
11.2022 - Current
- Maintained accurate logs of all security related activities.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Responded to alarms, contacted authority if necessary.
- Assisted emergency personnel, escorting them into the facility, unlocking doors, creating a safe space for them.
- Maintained a secure environment for patients by consistently addressing potential hazards proactively.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Crisis intervention and de-escalation techniques to help manage patient behavior.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Performed comprehensive searches on luggage to identify any presence of weapons or prohibited objects.
Customer Service
Hager's Farm Market
Shelburne Falls, MA
09.2021 - 04.2023
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Assembly Crew Member
Eddies Wheels for Pets
Shelburne Falls, MA
06.2019 - 12.2020
- Bending aluminum to very specific measurements for wheelchair frames
- Positioned and aligned components to complete accurate assembly work.
- Performed finishes by trimming and deburring to create smooth surfaces and joints of assembled parts.
- Prepared metals for industrial processes by cleaning, degreasing and removing impurities from raw materials.
- Fabricated and altered parts with metal hammers, punches, drills and shears.
- Set up and operated production equipment according to daily work orders and safety procedures.
- Maintained work area safety and appearance, focusing on safety, organization and cleanliness.
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
Asset Protection Associate/Recovery Clerk
BJ's Wholesale Club Inc
Greenfield, Ma
12.2017 - 07.2019
- Identified potential shoplifters and alerted management.
- Maintain safety and security of premises, visitors and employees.
- Controlled reduction of loss inventory by protecting company assets.
- Attended to incoming trucks and used pallet jacks to move pallets to staging areas.
- Removed product from boxes and placed on shelves in an attractive manner according to layout guidelines.
- Assisted customers based on currently available product, promotional and policy information.
- Picked up all boxes and related trash from the sales floor.
Cashier/Customer Service Representative/Photo Tech
Walgreens
Greenfield, Greenfield Ma, Ma
05.2015 - 01.2017
- Learned roles of other departments, including Photo Department and Cashier, to provide coverage and keep store operating smoothly with optimal support.
- Completed diverse tasks on a daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Trained new team members in cash register operation, stock procedures and customer service strategies to maximize team performance and optimize customer relations.
Tournament Organizer
Self-Employed
Greenfield, MA
12.2013 - 09.2017
- Organized and ran eSports events consisting of a gathering people and expensive equipment in multiple locations.
- Respectfully acquired venue space for use of tournaments.
- Directed the proper use of program facilities by staff and the general public.
- Recruited, trained and oversaw organizational volunteers.
- Gathered and analyzed data on community needs and interests.
- Identified equipment malfunctions by using various troubleshooting methods.
- Ran and monitored Online Streaming services Educated residents and families about available services and resources.
- Collaborated with community leaders, organizations and public agencies to promote the organization's community service programs.
- Partnered with similar organizations to meet greater needs and optimizing resource utilization.
Cleaning Staff/Waiter
Village Pizza, Greenfield Ma
Greenfield, MA
01.2014 - 09.2014
- Organized food preparation stations and replenish supplies as needed.
- Assisted customers, including answering questions and preparing orders.
- Kept stations stocked and key spices always ready for use to maximize productivity.
- Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
- Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
Customer Service Associate
Liberty Driving School
Greenfield, Ma
01.2011 - 06.2013
- Verbal and written communication skills.
- Adaptive team player Resolution-oriented Inbound and outbound calling.
- Superior organization skills.
- Oversaw appointment scheduling for students and assigning driving times.
- Updated the personnel directory to ensure that all information, including telephone extensions and students was current.
- Answered calls in a pleasant, calm voice and directed callers to proper individuals.
- Confirmed that appropriate changes were made to resolve customers' problems.
Education
High School Diploma -
Greenfield High School
2015
Skills
- Report Writing
- CCTV Monitoring
- Interior and exterior patrol
- Screening wands
- Crisis Management
- Product assembly
- Conflict de-escalation
- Power and hand tools
- Manufacturing experience
- Machinery operations
- Security systems knowledge
- Technical skills
- Documentation skills
- Organization
- Project planning
- Critical thinking
- Working collaboratively
- Customer service
- Event planning
- Loss prevention background
- Asset protection
- Maintenance
- Computer skills
- Friendly, positive attitude
- Active listening
- Reliable and trustworthy
- Communication
Timeline
Security Officer
Brattleboro Retreat
11.2022 - Current
Customer Service
Hager's Farm Market
09.2021 - 04.2023
Assembly Crew Member
Eddies Wheels for Pets
06.2019 - 12.2020
Asset Protection Associate/Recovery Clerk
BJ's Wholesale Club Inc
12.2017 - 07.2019
Cashier/Customer Service Representative/Photo Tech
Walgreens
05.2015 - 01.2017
Cleaning Staff/Waiter
Village Pizza, Greenfield Ma
01.2014 - 09.2014
Tournament Organizer
Self-Employed
12.2013 - 09.2017
Customer Service Associate
Liberty Driving School
01.2011 - 06.2013
High School Diploma -
Greenfield High School
Similar Profiles
Jacara Mosley-LeeJacara Mosley-Lee
Psych Registered Nurse Traveler (Child/Adolescent at Brattleboro RetreatPsych Registered Nurse Traveler (Child/Adolescent at Brattleboro Retreat
Amanda BrandonAmanda Brandon
Travel RN at The Brattleboro RetreatTravel RN at The Brattleboro Retreat
Karen ParsonsKaren Parsons
Behavior Interventionist at Brattleboro RetreatBehavior Interventionist at Brattleboro Retreat
Emmalee CrossEmmalee Cross
School RN at Eaglebrook SchoolSchool RN at Eaglebrook School
Dakota CusimanoDakota Cusimano
Electrician at Current ElectricElectrician at Current Electric