Griffin Ronzio
Greensburg,PA
Summary
Friendly and reliable offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Dedicated Cook with fine-tuned skills in grilling, sautéing and ingredient preparation. Valued employee known for staying calm in high-pressure environments. Very experienced working in kitchens. Sharp, and a quick problem solver. Excellent ability to work outside the box if needed to. Intelligent and a fast learner.
Overview
7
7
years of professional experience
Work History
Line Cook
IronRock Taphouse
Greensburg, PA
09.2023 - 12.2023
- Assisted in prep work such as washing vegetables or butchering meat when needed.
- Communicated effectively with other staff members regarding orders and menu changes.
- Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction.
- Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Plated dishes according to restaurant presentation standards before delivering them to customers.
- Garnished and arranged dishes into creative presentations.
- Developed strategies to enhance food-presentation aspects of catering and retail environments.
- Reviewed recipes to determine exact measurements and ingredients to create dishes.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Line Cook
Nino's Restaurant
Mount Pleasant, PA
03.2023 - 08.2023
- Assisted in prep work such as washing vegetables or butchering meat when needed.
- Communicated effectively with other staff members regarding orders and menu changes.
- Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Plated dishes according to restaurant presentation standards before delivering them to customers.
- Garnished and arranged dishes into creative presentations.
- Developed strategies to enhance food-presentation aspects of catering and retail environments.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Received and stored food and supplies.
Internet Technician
Independant Contract
Greensburg, PA
08.2022 - 12.2022
- Installed and repaired network fiber optic cables, Ethernet cables and other networking cabling and conduits.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Installed, configured and tested network hardware such as routers, switches and wireless access points.
- Ran diagnostic tests on networks to detect any potential problems or outages.
- Investigated root cause of reported incidents involving internet connectivity or performance degradation.
Team Member
Sheetz
Greensburg, PA
02.2022 - 06.2022
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Greeted customers promptly and responded to questions.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Made meals in accordance with company standards and requirements.
- Organized storage areas for efficient usage of space.
- Replenished food items from inventory and rotated ingredients.
- Received and stored food and supplies.
Cashier
Lowe’s
Greensburg, PA
03.2021 - 06.2021
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Processed customer refunds and exchanges according to established guidelines.
- Mentored new team members on sales software system operation.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
Cashier
Rosa's Beer Distributor
Greensburg, PA
09.2020 - 01.2021
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Processed customer refunds and exchanges according to established guidelines.
- Mentored new team members on sales software system operation.
Leadership Academy Sales Representative
Vector Marketing
Greensburg, PA
07.2020 - 11.2020
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Expanded customer base and boosted profit within product line.
Construction Worker
Mike Hoffer Construction
Greensburg, PA
05.2019 - 09.2019
- Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
- Measured dimensions of finished pieces for conformance to specifications.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Gathered and disposed of worksite debris to remove safety hazards.
- Assisted with basic carpentry work.
- Loaded, unloaded and moved material to and from storage and production areas.
- Collected measurements and marked locations as part of project preparations.
Cook
Idlewild
Westmoreland, PA
05.2017 - 08.2018
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Education
High School Diploma -
Hempfield Area Highschool
Greensburg, PA06-2021
Skills
- Kitchen Operations
- Line Management
- Food Safety
- Dish Preparation
- Knife Skills
- Portioning
- De-Escalation Techniques
- Computer Skills
- Product Sales
- Sales Expertise
- Customer Service Excellence
- Power Tool Operation
- Worksite Safety
- Demolition
- Framing
- Carpentry
- Construction
- Hardware and Software Repair
- Component Installation
Accomplishments
I have a genetic disorder that I have overcome and have been able to do sports and physical activities.
Affiliations
Fitness is a huge passion of mine. I have been working out for 7 years, including football, weightlifting, and powerlifting, learning the ins and outs of human biology and anatomy and applying a scientific approach to my fitness journey. I am currently a mixed martial artist with experience including : boxing, muay thai, jiu jitsu, wrestling, and judo. I also enjoy science, philosophy, nature, art, music, gaming, and cooking.
Timeline
Line Cook
IronRock Taphouse
09.2023 - 12.2023
Line Cook
Nino's Restaurant
03.2023 - 08.2023
Internet Technician
Independant Contract
08.2022 - 12.2022
Team Member
Sheetz
02.2022 - 06.2022
Cashier
Lowe’s
03.2021 - 06.2021
Cashier
Rosa's Beer Distributor
09.2020 - 01.2021
Leadership Academy Sales Representative
Vector Marketing
07.2020 - 11.2020
Construction Worker
Mike Hoffer Construction
05.2019 - 09.2019
Cook
Idlewild
05.2017 - 08.2018
High School Diploma -
Hempfield Area Highschool
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