Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Griffin Ryan

Greenpoint,NY

Summary

Seasoned Business Analyst offering 4+ years of financial services and tech retail success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.

Overview

4
4
years of professional experience

Work History

Business Analyst

Premium Retail Services Inc
07.2021 - Current

-Analyze sales, training, and field data from multiple sources to highlight performance of over 400 dedicated field representatives selling Chromebooks within retailers
-Utilize the complete suite of Google products (Sheets, Slides, Docs, etc.) as well as proprietary dashboard software (Power BI and Looker Studio) to communicate KPIs to Google leadership on a daily basis
-Create new tools that streamline pre-existing processes and increase the performance of both leadership and field representatives
-Conduct extensive market and product research to cover the business from all angles and inform Google leadership of competitive advantages and opportunities

Customer Service Representative

TD Bank
10.2019 - 07.2021

● Promoted four times over two years, based on my ability to meet sales goals, perform tasks with confidence and efficiency, and develop relationships with consumer and small-business clients
● Handle multiple transactions across tactile and digital mediums, requiring advanced knowledge of products and strong analytical skills to handle complex situations
● Utilize Microsoft excel as well as available databases and programs to organize cash shipments, observe daily balance changes, and apply transaction nature and volume to representative goals

Education

Bachelor of Arts - Actuarial Science

SUNY At Binghamton
Binghamton, NY
05.2018

Bachelor of Arts - Economics

SUNY At Binghamton
Binghamton, NY
05.2018

Skills

  • Analytical Tool Implementation
  • Mathematics
  • Microsoft Office Suite
  • Power BI
  • SQL
  • Predictive Modeling

Accomplishments

Completion of Actuarial Exams P, FM and FAM

Timeline

Business Analyst

Premium Retail Services Inc
07.2021 - Current

Customer Service Representative

TD Bank
10.2019 - 07.2021

Bachelor of Arts - Actuarial Science

SUNY At Binghamton

Bachelor of Arts - Economics

SUNY At Binghamton
Griffin Ryan