Grigory Barantsev
Natick,MA
Summary
Developed versatility and strong organizational skills in dynamic work environment. Excel at managing multiple tasks, ensuring smooth operations, and providing excellent customer service. Looking to transition into new field and apply transferrable skills to support team success and efficiency.
Overview
3
3
years of professional experience
Work History
Customer Information Center Temp
Rockland Trust Bank
12.2024 - 01.2025
- Managed up to 70 calls a day
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Supported customer service improvements with detailed feedback analysis.
- Communicated with customers to assist them with any problem or issue they might be facing
- Handled delicate and classified information
- Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
- Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
Customer Information Center Internship
Rockland Trust Bank
05.2024 - 08.2024
- Managed up to 70 calls a day
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Supported customer service improvements with detailed feedback analysis.
- Communicated with customers to assist them with any problem or issue they might be facing
- Handled delicate and classified information
Swimming Instructor
Charles River Aquatics
11.2022 - 05.2023
- Assisted with coordinating and running special events and competitions.
- Assisted in the development of marketing materials for swim programs, highlighting key benefits and unique features to attract new customers.
- Designed effective and engaging lessons
- Implemented ongoing assessments of student progress, adjusting lesson plans accordingly to ensure continued growth in abilities.
- Organized and taught swimming lessons to children aged 2 to 13 years.
Service Desk Representative
Goldfish Swim School & Goldfish Swim School Franch
08.2021 - 02.2022
- Helped up to 40 customers a day
- Implemented proactive measures to prevent recurring issues, analyzing trends and patterns in service desk tickets.
- Engaged in user support interactions via telephone, chat and email platforms.
- Monitored school's budget and financial records.
- Diagnosed and resolved user system functionality issues to enable completion of desired operations.
- Collected class deposits, fees, and payments.
- Answered multi-line phone system and enthusiastically greeted callers.
Education
Some College (No Degree) - Marketing
University of Massachusetts, Dartmouth
North Dartmouth, MA05-2027
High School Diploma -
Wayland High School
Wayland, MA05-2023
Skills
- Patience and tolerance
- Call center experience
- Information analysis
- Customer service
- Quick learner
- Stress tolerance
- Teamwork
- Problem-solving abilities
- Excellent communication
- Excel
Affiliations
- Vice President at Phi Kappa Theta fraternity
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Timeline
Customer Information Center Temp
Rockland Trust Bank
12.2024 - 01.2025
Customer Information Center Internship
Rockland Trust Bank
05.2024 - 08.2024
Swimming Instructor
Charles River Aquatics
11.2022 - 05.2023
Service Desk Representative
Goldfish Swim School & Goldfish Swim School Franch
08.2021 - 02.2022
Some College (No Degree) - Marketing
University of Massachusetts, Dartmouth
High School Diploma -
Wayland High School
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