Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Grigory Barantsev

Natick,MA

Summary

Developed versatility and strong organizational skills in dynamic work environment. Excel at managing multiple tasks, ensuring smooth operations, and providing excellent customer service. Looking to transition into new field and apply transferrable skills to support team success and efficiency.

Overview

3
3
years of professional experience

Work History

Customer Information Center Temp

Rockland Trust Bank
12.2024 - 01.2025
  • Managed up to 70 calls a day
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Analyzed problems and worked with teams to develop solutions.
  • Supported customer service improvements with detailed feedback analysis.
  • Communicated with customers to assist them with any problem or issue they might be facing
  • Handled delicate and classified information
  • Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
  • Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.

Customer Information Center Internship

Rockland Trust Bank
05.2024 - 08.2024
  • Managed up to 70 calls a day
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Analyzed problems and worked with teams to develop solutions.
  • Supported customer service improvements with detailed feedback analysis.
  • Communicated with customers to assist them with any problem or issue they might be facing
  • Handled delicate and classified information

Swimming Instructor

Charles River Aquatics
11.2022 - 05.2023
  • Assisted with coordinating and running special events and competitions.
  • Assisted in the development of marketing materials for swim programs, highlighting key benefits and unique features to attract new customers.
  • Designed effective and engaging lessons
  • Implemented ongoing assessments of student progress, adjusting lesson plans accordingly to ensure continued growth in abilities.
  • Organized and taught swimming lessons to children aged 2 to 13 years.

Service Desk Representative

Goldfish Swim School & Goldfish Swim School Franch
08.2021 - 02.2022
  • Helped up to 40 customers a day
  • Implemented proactive measures to prevent recurring issues, analyzing trends and patterns in service desk tickets.
  • Engaged in user support interactions via telephone, chat and email platforms.
  • Monitored school's budget and financial records.
  • Diagnosed and resolved user system functionality issues to enable completion of desired operations.
  • Collected class deposits, fees, and payments.
  • Answered multi-line phone system and enthusiastically greeted callers.

Education

Some College (No Degree) - Marketing

University of Massachusetts, Dartmouth
North Dartmouth, MA
05-2027

High School Diploma -

Wayland High School
Wayland, MA
05-2023

Skills

  • Patience and tolerance
  • Call center experience
  • Information analysis
  • Customer service
  • Quick learner
  • Stress tolerance
  • Teamwork
  • Problem-solving abilities
  • Excellent communication
  • Excel

Affiliations

  • Vice President at Phi Kappa Theta fraternity

Languages

English
Native or Bilingual
Russian
Native or Bilingual

Timeline

Customer Information Center Temp

Rockland Trust Bank
12.2024 - 01.2025

Customer Information Center Internship

Rockland Trust Bank
05.2024 - 08.2024

Swimming Instructor

Charles River Aquatics
11.2022 - 05.2023

Service Desk Representative

Goldfish Swim School & Goldfish Swim School Franch
08.2021 - 02.2022

Some College (No Degree) - Marketing

University of Massachusetts, Dartmouth

High School Diploma -

Wayland High School
Grigory Barantsev