Griselda Romo

• Effectively Began the day as a self starter with multiple database to provide customers with excellent service throughout the day.
• Maintained Phone etiquette will calls were back to back with up to 75 to 100 calls per day and fluctuated language.
• Found solutions in Data base thru the call will building Rapport to keep the call moving forward.
• Consistently exceeded performance metrics while maintaining a focus on providing excellent customer support.
• Kept up-to-date with industry trends, product updates, and policy changes to provide knowledgeable assistance at all times.
• Conducted thorough research to provide accurate information and resolve complex issues effectively.
• Used effective time management strategies to handle fluctuating workloads without sacrificing quality or accuracy.
• Educated Customers on Bank Policies to have an effective communication level at standards for improvement of the business.
• Maintained detailed records of each interaction, ensuring accurate documentation for future reference or follow-up purposes.
• Streamlined communication channels for quicker problem-solving and increased customer loyalty.
• Participated in ongoing training opportunities to expand skillset and stay current on best practices for delivering superior support.
• Leveraged strong listening skills to identify customer needs and recommend appropriate solutions or alternatives.
• Navigated multiple computer systems and applications to find information while also notating internal database.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Bolstered customer retention by offering unique discount options and inspiring interest in new credit lines if available to Client.

• Start The Day By Opening Office, to direct to company email to see received orders and schedule appointments daily and keep calendar full for companies settled structure.
• Make out Tickets for Technicians to have ready upon arrival to get them out in the field to our customers satisfaction.
• Executed record filing system to improve document organization and management.
• Answered multi-line phone system, with inbound and outbound calls ranging from 30 - 60 calls per day, routing calls, delivering messages to staff and greeting visitors.
• Input Invoice Data in computer Program.
• Invoice Home warranty Companies Via Portal for Billing Purposes.
• Record and Input Data on Account receivable and account payable.
• E-mail Reminders weekly to Companies about account current statues and billing reminders in an effort to keep account in a structural shape for company growth.
• Open and close account to new and existing customers for company achievements.
• Organize office in detail manner to have documents in tip top shape for when needed.
• Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
• Generated reports and typed letters in Word and prepared PowerPoint presentations.
• Edited documents to improve accuracy of language, flow and readability.
• Scheduled office meetings and client appointments for staff teams.
• Updated spreadsheets and databases to track, analyze and report on performance and sales data.
• Monitored office calendars to plan meetings, activities and travel to maximize productivity.

Began The Day by opening personalized company email to see daily duties of the day as a self starter.

Executed Data input on computer program to customer satisfaction and company requirements to ever single account.

• Counseled debtors on payment options and arranged installment agreements.
• Negotiated to collect balance in full.
• Monitored accounts for compliance with established payment plans and flagged non-compliances.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Processed payments and applied to customer balances.
• Maintained high volume of calls and met demands of busy and productive group.
• Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
• Recorded all information regarding financial status of customers.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Processed payments and contracts on accounts.
• Handled 100 outbound and inbound calls daily with goal of collecting owed debt.
• E-mailed Management team when needed or other department to settle on account on the same agreement
• Noted every account after speaking to each customer for future references and concurrency.

Advertised for company growth. Gave Customers a piece of mind for trustworthiness and also had to have great communication with them for customer satisfaction, never forgetting to have a great customer service in any field. Made and set appointments for calendar fulfillment of the week.

Spoke to possible customers to give them a brief understanding of our services

• Completed schedules, shift reports and other business documentation.
• Placed orders for housekeeping supplies and guest toiletries.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Changed bed linens and collected soiled linens for cleaning.
• Emptied waste and other trash from premises and moved to appropriate receptacles.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Trained and mentored all new personnel to maximize quality of service and performance.

• Increased customer service success rates by quickly resolving issues.
• Followed detailed directions from management to complete daily paperwork and computer data entry and answered up to 30 emails for quick response.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Managed data and filled and filed new applications for new tenants at least 6 a month and kept up with correspondence to secure information across complex landscapes of organizational departments.
• Helped Clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
• Verified tenants' income and other information before accepting lease applications.
• Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth in process.
• Escalate major issues to property manager for immediate remediation.
• Distribute and follow up on tenants renewal notices.
• Collect Monthly rent payments and other fees, always properly record and process money.
• Conducted property showings to highlight features, answer questions and redirect concerns to close in a new lease.
• Walk Property for issues.
• Inspect Units with City Ordinance when needed for proper procedures of the state of the property and safe handlings.

• Helped customers complete purchases, locate items and join reward programs.
• Increased sales by offering advice on purchases and promoting additional products.
• Answered questions about store policies and addressed customer concerns.
• Quickly and accurately counted drawers at start and end of each shift.
• Stocked, tagged and displayed merchandise as required.
• Restocked and organized merchandise in front lanes.
• Readied daily tills for each cashier by counting out change and documenting total amounts end-of-shift review.
• Worked flexible schedule and extra shifts to meet business needs.
• Open and close upon request

Open Daily, to make sure every employee made it in at accurate time to clock in.

Weighed 18 Wheelers in scale tronics to input data for billing purposes with the correct data of the product and its weight.

Offered Snacks to Customers for customer satisfaction.

• Corrected data entry errors to prevent duplication or data degradation.
• Scanned documents and saved in database to keep records of essential organizational information.
• Added documents to file records and created new records to support filing needs.
• Maintained ongoing communication with relevant departments to confirm accurate data delivery.
• Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
• Received incoming calls and handled data requests for internal stakeholders.
• Sorted Document and maintained organized filing process.

• Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
• Produced high-quality communications for internal and external use.
• Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
• Interacted with customers by phone, email or in-person to provide information.
• Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
• Entered data , following procedures to keep information private.
• Made Registered Tags for new vehicle purchases and kept record of each one in its file.
• Handled cashflow and drop of the day for records.
• Provided direct contact with customers for daily payments and data input.