Grisbeth Hernandez
Duluth,GA
Summary
Driven Business Development Team Lead with proven expertise in CRM software and a track record of exceeding sales goals at Curry Honda. Demonstrates exceptional bilingual communication and upselling skills, significantly enhancing customer service and revenue.
Overview
9
9
years of professional experience
Work History
Business Development Team Lead
Curry Honda
12.2019 - 06.2024
- Answered a high volume of incoming calls from customers to schedule appointments.
- Initiated customer outreach/outbound calls regarding service needs in order to establish service appointments.
- Responded to customer inquiries & leads both by telephone and email.
- Utilized CRM systems proficiently to track customer interactions, ensuring accurate records for future reference and followups.
- Collaborated with team members to streamline processes and improve overall service efficiency & meet monthly labor sales goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Implemented upselling techniques to increase revenue.
Receptionist Administrator
Real Services LLC Insurance Broker & Accountant
08.2015 - 06.2024
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Education
High School Diploma -
Riverwood International Charter School
Atlanta, GA05.2013
Skills
- CRM software proficiency
- Call center experience
- Goal-Oriented
- Upselling
- Sales and Upselling
- Bilingual in Spanish and English
Timeline
Business Development Team Lead
Curry Honda
12.2019 - 06.2024
Receptionist Administrator
Real Services LLC Insurance Broker & Accountant
08.2015 - 06.2024
High School Diploma -
Riverwood International Charter School
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