Grisel E. Morales
Waterbury,CT
Summary
Results-driven Customer Service Representative with exceptional oral and written communication skills, active listening, and analytical problem-solving abilities. Dedicated to enhancing customer experiences through a service-oriented approach and tailored solutions that foster loyalty. A collaborative team player known for building strong rapport with clients and maintaining high levels of customer satisfaction.
Specializing in quality assurance, efficiency enhancement, and process optimization, Passionate about developing relationships and cultivating partnerships to drive business growth. Committed to contributing to organizational success through effective customer service and support.
Overview
4
4
years of professional experience
Work History
Circulation Subscriber Service
Republican American
10.2023 - Current
- Process new subscription orders and update subscriber information (address changes, payment details)
- Manage subscriber accounts in the database and send renewal notices to subscribers
- Ensure timely delivery of publications and handle delivery issues (missing issues, damaged copies)
- Respond to subscriber inquiries via phone, email, or online chat and resolve issues and complaints
- Handle subscription payments and manage payment failures and collections
Barista
Axis Coffee Inc
01.2022 - 09.2023
- Provided exceptional customer service, ensuring customer satisfaction and a positive experience
- Prepared beverages using various techniques and equipment and handled transactions
- Maintained inventory and restocked supplies while adhering to food safety guidelines
- Ensured cleanliness and organization of the work area
Personal Care Assistance (PCA)
Emerset Home Care of Connecticut
04.2021 - 01.2022
- Assisted with bathing, dressing, grooming, and toileting needs
- Provided mobility assistance and support with meal preparation and medication management
- Maintained a clean and safe environment while engaging in conversation and activities
- Observed changes in behavior or physical condition and reported any changes to healthcare provider
Education
Cosmetology -
Belle Academy of Cosmetology
Waterbury, CT01.2017
G.E.D Diploma -
Puerto Rico Department of Education
Ponce, PR01.2006
Skills
- Adaptable
- Attentive
- Conflict Resolver
- Creative
- Decision Maker
- Dependable
- Friendly
- Open-minded
- Quick Thinker
- Proactive
- Excellent Verbal and Written Communication
- Multitasking
- Computer skills
Languages
Spanish
Native or Bilingual
Timeline
Circulation Subscriber Service
Republican American
10.2023 - Current
Barista
Axis Coffee Inc
01.2022 - 09.2023
Personal Care Assistance (PCA)
Emerset Home Care of Connecticut
04.2021 - 01.2022
G.E.D Diploma -
Puerto Rico Department of Education
Cosmetology -
Belle Academy of Cosmetology
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